Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Dearborn's automotive service sector emphasizes fast-paced, customer-centric oil change operations, influenced by the region's industrial heritage. Compared to other Michigan cities, Assistant Managers here often balance hands-on vehicle maintenance with leadership, reflecting local demand for efficiency and team mentorship.
While formal certifications aren't mandatory, possessing basic automotive service credentials or safety training can enhance prospects in Dearborn. Local employers value practical skills combined with leadership ability, so certifications related to vehicle maintenance or OSHA safety standards can be advantageous.
Managing fluctuating customer flow during peak hours, ensuring strict adherence to safety protocols, and maintaining inventory levels are typical challenges. Driven Brands expects assistants to swiftly resolve operational hiccups while fostering a collaborative team environment, vital for delivering consistent service quality.
Progression often leads to Shop Manager roles or broader operations management within automotive services. Gaining expertise in technical maintenance, honing leadership skills, and leveraging company-sponsored training can accelerate upward mobility in this fast-growing sector.
Employees enjoy perks like complimentary oil changes, competitive hourly wages with bonus potential, and comprehensive health insurance options. Additionally, Driven Brands provides paid training and fast-track promotion opportunities, fostering both professional growth and financial stability.
Driven Brands emphasizes hands-on mentorship and performance-driven culture, offering structured coaching and real-world problem-solving scenarios. This approach equips assistant managers with critical decision-making skills essential for assuming full shop management responsibilities.
Salaries typically range between $16 to $22 per hour, reflecting local market trends for automotive service leadership roles. Bonuses and benefits like paid time off and 401(k) matching further enhance total compensation packages in this region.
Yes, fluctuating temperatures within service bays require stamina and adaptability. Assistant managers must comfortably perform physical tasks such as lifting and maneuvering in confined spaces, ensuring safety and efficiency despite the challenging workspace.
Part-time roles exist but are less prevalent at the assistant manager level due to leadership demands. Those positions may focus more on operational support rather than comprehensive team management, often with limited benefits compared to full-time counterparts.
Assistant Managers juggle supervisory duties like workflow oversight, team coaching, and customer service management, alongside performing maintenance tasks. In contrast, technicians primarily focus on executing vehicle services without leadership obligations.