NexlintoMember Services Representative
Company : Crunch Fitness
Location : Andover, CT, 06232
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Andover's fitness and wellness sector is growing moderately, with several clubs seeking Member Services Representatives. However, competition is balanced due to the town's size, making it a promising location for applicants with strong customer service skills and a fitness passion.
Employers in Andover favor candidates with solid interpersonal abilities and basic computer proficiency. While formal certifications aren’t mandatory, familiarity with membership management software and CPR training can enhance job prospects in local fitness centers.
During peak hours, a Member Services Representative juggles greeting members, managing check-ins, addressing inquiries, and promoting club programs simultaneously. Efficient multitasking and calm problem-solving are crucial to maintain smooth front desk operations and member satisfaction.
Building strong communication, conflict resolution, and sales skills can open pathways to supervisory roles. Additionally, deepening your knowledge of fitness industry trends and membership management tools will position you for growth within health clubs and gyms.
In Andover, CT, Member Services Representatives usually earn between $14 to $18 per hour. Crunch Fitness offers competitive hourly wages complemented by performance bonuses and benefits, reflecting the region’s standards for customer-facing fitness roles.
At Crunch Fitness, Member Services Representatives are key to fostering a welcoming atmosphere, acting as the club’s frontline ambassadors. They collaborate closely with management to ensure members feel valued, creating an energetic and community-driven experience.
Crunch Fitness emphasizes a balance of fun and professionalism, offering employee perks like free gym memberships and career advancement opportunities. The fast-paced Andover location also demands adaptability, making it a dynamic workplace for those passionate about wellness.
By effectively communicating club amenities and scheduling tours, Member Services Representatives play a pivotal role in converting inquiries into memberships. Their upbeat attitude and problem-solving approach help build trust and encourage long-term member retention.
Crunch Fitness values flexibility, often requiring availability during mornings, evenings, weekends, and holidays. This scheduling accommodates member traffic patterns in Andover, allowing Representatives to match their shifts with peak operational needs.
Yes, Crunch Fitness encourages internal growth, with many Member Services Representatives advancing to supervisory or managerial roles. Demonstrating leadership, sales ability, and commitment to the brand can lead to career progression within the expanding fitness company.