NexlintoMember Services Representative
Company : Crunch Fitness
Location : Jordan, MN, 55352
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness in Jordan, MN offers a lively and team-driven atmosphere, so a Member Services Representative can expect fast-paced days filled with engaging member interactions. The blend of fitness passion and community focus means daily tasks revolve around energizing and supporting members while juggling multiple front desk duties.
While no specific certifications are mandatory in Jordan, MN, having strong communication skills and familiarity with membership management software is highly valued. Local employers appreciate candidates who can multitask efficiently and demonstrate genuine enthusiasm for health and wellness, which aligns well with community expectations.
Unlike generic customer service jobs, Member Services Representatives blend front desk operations with fitness-specific tasks such as promoting club amenities and scheduling tours. They act as the club's face, balancing administrative duties with fostering member engagement and resolving concerns tailored to the health and wellness environment.
Starting as a Member Services Representative can lead to supervisory roles like Member Services Manager or sales-focused positions within fitness clubs. The role builds valuable interpersonal and operational skills, setting a foundation for growth into broader customer experience or club management careers.
Hourly pay typically ranges between $12 and $16 in Jordan, MN for Member Services Representatives, with additional perks like performance bonuses and free gym memberships. Compensation varies with experience and club size, but Crunch Fitness offers competitive wages complemented by health benefits and career growth incentives.
Crunch Fitness places a strong emphasis on creating a welcoming environment, so their Member Services Representatives are trained to not only manage administrative tasks but also inspire members through energetic interactions. Their approach integrates community-building with operational efficiency to deliver a standout member experience.
At Crunch Fitness, the position extends beyond front desk duties by involving representatives in membership sales and club promotion. The culture’s focus on fun, energy, and teamwork sets it apart, offering a dynamic workplace where career development and member connection are prioritized more than in typical gym settings.
Jordan's growing fitness community means moderate competition for Member Services Representative roles. Employers seek candidates with a blend of customer service prowess and fitness enthusiasm. Networking locally and showcasing flexibility in scheduling can improve hiring prospects amid this steadily expanding market.
During peak hours, a Member Services Representative might encounter overlapping member inquiries and technical issues with check-ins. Prioritizing calm communication, efficiently addressing urgent member concerns, and promptly escalating unresolved problems ensures smooth operations and maintains positive member relations.
Representatives juggle greeting members, managing account updates, handling calls, and promoting programs—all while maintaining an orderly front desk. The role demands quick thinking and organizational skills to seamlessly switch between customer service and operational responsibilities in a bustling gym environment.