NexlintoMember Services Representative
Company : Crunch Fitness
Location : Avon Lake, OH, 44012
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Avon Lake's fitness industry is growing, creating steady demand for member services reps. Crunch Fitness competes with local gyms, but their brand expansion offers promising opportunities. Candidates with strong interpersonal skills and flexibility often find more openings and better chances to stand out in this vibrant market.
While formal certifications aren't mandatory for member services reps in Avon Lake, knowledge of customer service principles and familiarity with membership software is highly valued. Some employers also appreciate CPR or fitness-related certifications, which can boost credibility and demonstrate commitment to wellness.
Effective communication, multitasking under pressure, and problem-solving are essential. The role also demands promoting club programs persuasively and managing member concerns tactfully. A genuine passion for fitness combined with strong computer literacy enhances performance in daily tasks.
Starting as a Member Services Representative often opens doors to supervisory roles like Member Services Manager or Club Operations Coordinator. With experience, one might transition into sales leadership or wellness program coordination, leveraging customer relations expertise to climb the fitness career ladder.
Unlike typical customer service jobs, this position blends fitness enthusiasm with administrative duties. It requires balancing in-person member engagement, promoting wellness services, and managing scheduling systems—creating a dynamic environment that goes beyond standard call center interactions.
Crunch Fitness emphasizes an energetic and supportive culture where reps are community ambassadors. Employees enjoy perks like free gym access and team events, making it not just a front desk job but a gateway to networking within a growing fitness brand in Avon Lake.
Yes, Crunch Fitness provides ongoing training focused on customer engagement and club operations. Performance-based bonuses reward dedication, while internal promotions are common, supporting reps who show leadership potential and a passion for the fitness community.
Hourly wages for this role in Avon Lake usually range from $12 to $16, depending on experience and shift flexibility. Crunch Fitness complements the base pay with performance bonuses and benefits, offering a competitive compensation package in line with regional standards.
They play a vital role by warmly welcoming prospects, providing detailed program information, and scheduling tours. Their frontline interactions build trust and engagement, directly influencing conversion rates and encouraging long-term member loyalty.
Crunch Fitness blends high-energy service with a strong community focus, offering free memberships and career advancement opportunities. Their dynamic environment emphasizes not just customer service but also fostering member wellness and team collaboration, setting it apart locally.