NexlintoMember Services Representative
Company : Crunch Fitness
Location : Swanton, OH, 43558
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Swanton, OH has a growing fitness industry presence, making Member Services Representative roles moderately competitive. Local gyms like Crunch Fitness seek candidates with strong interpersonal skills, so standing out often requires demonstrating customer service excellence and flexibility in work hours.
While no strict certifications are mandatory, having CPR certification or customer service training can boost your profile at Swanton fitness centers. Employers appreciate candidates who combine fitness enthusiasm with formal skills to better engage members and handle emergencies.
Key qualifications include excellent communication, multitasking under pressure, and basic computer literacy for membership management systems. Fitness passion and a positive attitude strongly enhance your ability to connect with members and promote services effectively.
Daily activities often involve warmly welcoming members, managing check-ins, providing program information, answering queries via phone or email, and ensuring the front desk area stays organized. Problem-solving member concerns promptly is also a crucial part of the routine.
Starting as a Member Services Representative can lead to roles like Member Services Manager or Club Operations Coordinator. Building strong relationships with members and mastering sales support can accelerate advancement within fitness organizations like Crunch Fitness.
Crunch Fitness emphasizes a vibrant, team-oriented culture that values energetic, customer-focused staff. Representatives are encouraged to inspire members and support community wellness, offering free gym memberships and performance bonuses that set it apart from typical front desk jobs.
Managing a fast-paced environment with diverse member needs requires adaptability and strong interpersonal skills. Balancing administrative duties with creating a welcoming atmosphere, while promoting club programs, demands a blend of efficiency and genuine enthusiasm.
Member Services Representatives in Swanton typically earn between $12 and $16 per hour, influenced by experience and company incentives. Crunch Fitness offers competitive hourly pay plus bonuses and benefits, making their compensation package attractive in this region.
Yes, beyond competitive pay, Crunch Fitness offers free gym memberships, health benefits for eligible staff, and career development opportunities. This fosters a supportive environment for Member Services Representatives passionate about fitness and community engagement.
Crunch Fitness equips representatives with training in company policies and customer service standards. Collaborative teamwork is promoted, ensuring front desk staff receive management support to efficiently handle member concerns and contribute to club success.