NexlintoMember Services Representative
Company : Crunch Fitness
Location : Broadview Heights, OH, 44147
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Broadview Heights features moderate demand for Member Services Representatives, especially in wellness hubs like Crunch Fitness. Candidates with strong interpersonal skills and flexibility tend to stand out, as local employers seek energetic professionals to enhance member experiences amid growing community fitness trends.
At Crunch Fitness, representatives navigate a fast-paced environment with diverse member needs, balancing administrative duties and high-energy customer interactions. Unlike typical gyms, the role emphasizes community-building and promotion of club programs, requiring a blend of sales acumen and genuine enthusiasm for wellness.
Proficiency with basic computer applications and familiarity with membership management software are essential. Effective use of scheduling platforms enables smooth check-ins and tour arrangements, ensuring the front desk operates seamlessly while supporting membership sales efforts.
Local members often value personalized greetings and community focus, so representatives in Broadview Heights invest more time fostering relationships and customizing service. This contrasts with larger urban centers where speed dominates, highlighting the importance of a welcoming atmosphere in this suburban setting.
Entry-level representatives can advance into managerial roles such as Member Services Manager or Club Operations Supervisor. Demonstrating leadership, sales success, and customer service excellence often opens pathways toward broader responsibilities within fitness organizations like Crunch Fitness.
Crunch Fitness offers flexible scheduling, including shifts across mornings, evenings, weekends, and holidays, accommodating diverse lifestyles. The team-oriented culture promotes mutual support, helping representatives manage workload while enjoying benefits like free gym access to foster personal wellness.
Typical compensation falls between $13 and $17 per hour, reflecting regional cost of living and fitness industry standards. Performance bonuses and incentives further enhance earning potential, rewarding employees who contribute to member satisfaction and club growth.
While formal certifications aren't mandatory, credentials in customer service, fitness basics, or CPR can distinguish applicants. Given Broadview Heights' community focus, familiarity with wellness programs or local health initiatives adds valuable context to candidate profiles.
Crunch Fitness integrates fitness passion with customer engagement, so representatives actively contribute to members' wellness journeys. This role transcends standard service duties by fostering community spirit, offering a dynamic workplace where enthusiasm for health meets career development.
Candidates who exhibit high energy, a positive attitude, and an authentic interest in fitness and community thrive at Crunch. The brand values team players who can handle multitasking with professionalism, creating memorable first impressions that resonate with members.