NexlintoMember Services Representative
Company : Crunch Fitness
Location : Walbridge, OH, 43465
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Thriving as a Member Services Representative at a busy fitness club requires empathy, clear communication, and active listening. These skills ensure members feel valued and supported while navigating fast-paced check-ins and inquiries, enhancing member satisfaction and retention in a dynamic setting like Crunch Fitness.
Walbridge members often seek friendly, personalized service combined with efficient handling of their fitness needs. Being familiar with local demographics and fitness trends helps representatives anticipate questions and recommend club amenities that resonate with the community’s wellness goals.
Member Services Representatives frequently progress into supervisory or managerial roles, such as Member Services Manager or Membership Coordinator. Gaining experience in member engagement and sales at clubs like Crunch Fitness can open pathways to regional management or specialized client service positions.
Crunch Fitness emphasizes a vibrant, team-driven culture focused on member empowerment and wellness innovation. Representatives enjoy perks like free memberships and incentives, distinguishing the work environment from more traditional gyms that may lack such dynamic benefits.
Hourly wages for Member Services Representatives in Walbridge typically range between $12 and $16, with Crunch Fitness offering additional performance-based bonuses. These incentives reward excellence in customer engagement and membership sales, motivating representatives to exceed service standards.
At Crunch Fitness, Member Services Representatives serve as the frontline ambassadors, championing member satisfaction and promoting club programs. Their collaborative work with management ensures seamless daily operations, directly impacting member retention and the gym’s vibrant community atmosphere.
During busy times, representatives juggle multiple member inquiries, check-ins, and sales pitches. Staying organized, prioritizing urgent member needs, and maintaining a calm, upbeat demeanor are key tactics to handle the fast pace without compromising service quality.
While formal certifications aren’t mandatory, completion of customer service training or basic fitness knowledge courses can be advantageous. Local employers value candidates demonstrating commitment to wellness culture and proficient use of membership software common in Ohio’s fitness centers.
Daily tasks include greeting members warmly, managing check-ins, resolving concerns, and promoting club offerings. These activities create a welcoming atmosphere that encourages member loyalty and supports the club’s mission to foster a positive fitness community.
Crunch Fitness provides competitive pay, health benefits, and a complimentary gym membership. Additionally, representatives have access to career advancement within a fast-growing brand, including training programs that nurture skills for future leadership roles in member services.