NexlintoMember Services Representative
Company : Crunch Fitness
Location : Maple Grove, MN, 55311
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Maple Grove, MN
Popular Searches for Member Services Representative
Frequently Asked Questions
Maple Grove shows moderate demand for Member Services Representatives, especially in fitness and wellness sectors like Crunch Fitness. Competition tends to be balanced, with local candidates valuing community-driven roles and employers seeking energetic individuals familiar with customer-focused environments.
Maple Grove’s suburban layout means most employees commute by car, with traffic peaks during morning and evening hours. Proximity to major highways makes access to Crunch Fitness convenient, but planning around rush-hour can improve punctuality and reduce stress.
Strong interpersonal communication, multitasking under pressure, and a positive demeanor are essential. Proficiency with scheduling software and quick problem-solving also enhances efficiency, especially when managing member inquiries and coordinating front desk operations.
Starting as a Member Services Representative opens pathways toward managerial roles, such as Member Services Manager or Club Operations Leader. Gaining experience in membership sales and team collaboration often leads to expanded responsibilities within the fitness industry.
Daily tasks include greeting members, managing check-ins, handling inquiries, and promoting club services. The role demands balancing customer service with administrative duties, creating a welcoming atmosphere while supporting operational flow in a dynamic gym setting.
Crunch Fitness offers performance incentives, ongoing training, and internal promotion opportunities. The company fosters a team-oriented culture, encouraging representatives to develop skills that can lead to leadership positions within its expanding fitness network.
In Maple Grove, Member Services Representatives typically earn between $14 and $18 per hour. Crunch Fitness adds value through performance bonuses and benefits like free gym memberships, enhancing overall compensation for energetic, customer-focused associates.
Yes, hiring often intensifies during early year months and late summer when fitness club memberships surge. Employers like Crunch Fitness look for adaptable candidates ready to manage increased member interactions during these peak periods.
Highlighting excellent customer service experience, strong communication, and familiarity with front desk systems is key. Demonstrating a passion for fitness and flexibility for varied shifts boosts candidacy, aligning with typical expectations for this role.
Crunch Fitness emphasizes a vibrant, community-driven atmosphere where representatives act as the club’s welcoming face. Unlike more transactional roles, this position blends customer care with active promotion of wellness programs, fostering member engagement.