NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Lombard, IL, 60148
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Lombard's proximity to Chicago creates a moderately competitive environment for customer service roles, including at fitness centers like Crunch Fitness. Candidates with interpersonal skills and fitness enthusiasm often stand out, making local demand steady but favoring those who excel in member engagement and multitasking.
While formal certifications aren’t mandatory for customer service representatives in Lombard, familiarity with customer relationship management (CRM) tools and basic fitness industry knowledge can boost prospects, especially at specialized employers like Crunch Fitness aiming to enhance member experience.
Successful customer service representatives usually excel in clear communication, rapid problem-solving, and multitasking in high-traffic environments. For roles like at Crunch Fitness, a passion for wellness and the ability to warmly engage members enhance performance and job satisfaction.
Starting as a customer rep can lead to roles in membership sales, front desk management, or community outreach within fitness clubs. Demonstrating leadership and deepening industry knowledge often opens doors to supervisory positions or specialized customer relations roles.
Handling simultaneous member inquiries, coordinating front desk operations, and managing occasional complaints require adaptability. Representatives must maintain professionalism under pressure, ensuring each visitor feels valued amid fast-paced, dynamic routines typical in clubs like Crunch Fitness.
Crunch Fitness emphasizes community-building and fitness passion, so representatives not only handle inquiries but also inspire members toward wellness goals. This creates a vibrant work atmosphere where service goes beyond transactions to fostering meaningful connections.
Positions often require flexibility, including mornings, evenings, weekends, and holidays, to align with club operating hours. Being adaptable helps meet member needs and supports team efforts during peak times in the Lombard fitness community.
Hourly wages for customer service representatives in Lombard generally range from $13 to $17, influenced by experience and company. Crunch Fitness offers competitive pay with performance bonuses, reflecting the role’s dual focus on service excellence and membership support.
Crunch Fitness provides a dynamic environment with opportunities for advancement within its growing brand. Performance incentives, ongoing team collaboration, and exposure to fitness industry practices foster personal and professional development in customer-facing roles.