NexlintoMember Services Representative
Company : Crunch Fitness
Location : Rossford, OH, 43460
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Rossford’s growing wellness community means Member Services Representatives at Crunch Fitness play a crucial role in fostering member loyalty. This position uniquely blends customer interaction with fitness promotion, reflecting regional demand for health-focused support staff who enhance member engagement in a competitive market.
Given Rossford’s community events and peak gym hours, flexibility is key. Member Services Representatives often juggle mornings, evenings, and weekends to accommodate member flow, which is common in local fitness centers aiming to maximize service during busy times.
Effective communication paired with quick problem-solving stands out locally. Rossford gyms value representatives who can multitask, manage member accounts efficiently, and maintain positive energy, critical for retaining a diverse clientele in a bustling fitness landscape.
Many progress into roles like Member Services Manager or Club Operations Supervisor. The position builds foundational skills in customer relations and sales, offering pathways into leadership or specialized wellness program coordination within the fitness industry.
Crunch Fitness fosters advancement through performance incentives, training programs, and internal promotions. Representatives gain exposure to sales and management opportunities, making it ideal for those eager to expand their expertise and climb the ranks in a dynamic fitness company.
Hourly wages typically range from $12 to $16, influenced by experience and shift times. Crunch Fitness supplements pay with bonuses and benefits like health plans and a free gym membership, aligning well with regional standards for customer-facing fitness roles.
Crunch emphasizes personalized interactions and proactive service, encouraging representatives to promote club offerings enthusiastically. This hands-on approach sets it apart locally by building stronger community ties and improving member satisfaction beyond typical front desk duties.
While formal certifications aren’t mandatory, a passion for fitness and wellness is highly valued. Understanding gym amenities and programs helps representatives better assist members, making familiarity with fitness concepts a beneficial asset in this role.
They utilize scheduling software and effective multitasking strategies to handle check-ins and inquiries swiftly, ensuring no compromise on member interaction quality. This balance is vital in fast-paced settings like Crunch Fitness to maintain smooth operations and positive member experiences.
Expect an energetic, team-driven atmosphere that values enthusiasm and collaboration. The role is service-oriented with a focus on wellness culture, making it a great fit for those who thrive in community-focused and upbeat workplaces.