NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Milliken, CO, 80543
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes not just front desk tasks but building community and promoting wellness. In Milliken, CO, this role blends fast-paced customer interaction with fitness enthusiasm, offering a unique opportunity to inspire members while managing daily club operations.
Yes, excelling as a Customer Service Representative in fitness means combining empathy, active listening, and clear information delivery. Being personable and animated helps create welcoming vibes that motivate members and enhance their club experience.
Employees often transition into supervisory roles, membership sales, or club management. Crunch Fitness supports growth by rewarding performance and providing exposure to diverse operational aspects in a dynamic fitness industry environment.
Milliken's growing population fuels steady demand for customer-focused roles, with fitness clubs like Crunch Fitness attracting candidates passionate about wellness. Competition is moderate, favoring those with strong interpersonal skills and adaptability to varied shifts.
While no mandatory certifications exist, familiarity with membership platforms and basic computer skills are essential. Local employers value candidates who demonstrate commitment to health and wellness, which may be supported by relevant community courses.
Hourly pay is competitive and performance-based bonuses are included. Market data suggests wages range from $13 to $17 per hour, reflecting the role’s responsibilities and local cost of living in Milliken.
Crunch Fitness views this position as vital to fostering a spirited, collaborative environment. Representatives are encouraged to bring energy, build member relationships, and contribute to a supportive team culture focused on holistic wellness.
This role combines customer care with a passion for fitness, requiring reps to actively promote wellness programs. Unlike standard customer service jobs, it blends interpersonal skills with enthusiasm for helping members achieve personal health goals.