NexlintoMember Services Representative
Company : Crunch Fitness
Location : Eastlake, OH, 44097
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Eastlake, OH, a Member Services Representative actively engages with gym members by greeting them, addressing inquiries, and promoting fitness programs. Their daily interactions foster a welcoming atmosphere that supports community wellness and encourages member retention.
Exceptional communication, multitasking under pressure, and enthusiasm for wellness set outstanding Member Services Representatives apart. Mastery in quickly resolving member concerns and promoting club amenities contributes significantly to member satisfaction and career growth.
Crunch Fitness offers advancement from Member Services Representative to coordinator or management roles, emphasizing leadership and customer service expertise. Employees motivated by fitness and community engagement often find rewarding opportunities to expand their responsibilities.
Crunch Fitness integrates high energy and positivity into the Member Services Representative role, ensuring frontline staff embody the brand's vibrant, community-driven ethos. This alignment enhances member experiences and fosters a collaborative, upbeat work environment.
At Crunch Fitness, the position involves actively promoting club programs and scheduling tours, blending traditional member support with sales-oriented tasks. This dual focus requires balancing customer care with contributing to membership growth initiatives.
Member Services Representatives in Eastlake typically earn between $13 and $17 per hour, reflecting local market conditions. Crunch Fitness complements this with performance bonuses and health benefits, making compensation competitive within the Ohio fitness sector.
While no formal certifications are mandatory, familiarity with basic computer scheduling tools and a background in customer service are highly valued. Local employers appreciate candidates demonstrating strong interpersonal skills and a passion for fitness.
Demand peaks often align with New Year resolutions and summer preparation periods, increasing hiring activity. Eastlake gyms like Crunch Fitness may seek additional Member Services Representatives during these spikes to manage higher member engagement.
Handling diverse member inquiries simultaneously in a fast-paced setting can be demanding. Success comes from mastering multitasking, maintaining a positive attitude, and applying problem-solving skills to ensure smooth front desk operations.
Crunch Fitness offers a dynamic workplace with perks like free gym membership and performance bonuses. Their emphasis on community and career progression makes them attractive for candidates seeking growth in a health-focused environment close to Eastlake.