NexlintoMember Services Representative
Company : Crunch Fitness
Location : Crystal, MN, 55422
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crystal’s job market for Member Services Representatives is moderately competitive, with local gyms and fitness centers expanding. Candidates with strong customer service skills and flexibility for varying shifts tend to stand out, especially when familiar with membership software used in fitness clubs.
While formal certifications aren’t mandatory, familiarity with customer relationship management (CRM) systems and basic computer proficiency are highly valued. Additionally, experience in fitness or wellness environments adds an edge, given the local community’s interest in healthy lifestyles.
Handling high member traffic during peak times demands quick multitasking, calm problem-solving, and clear communication. Representatives must efficiently manage check-ins, resolve concerns swiftly, and maintain a welcoming atmosphere without compromising service quality.
Expect a dynamic workflow including greeting members, managing front desk inquiries, updating accounts, and coordinating tours. The role requires balancing administrative tasks with interpersonal interactions, often shifting between phone handling and face-to-face member engagement.
Crunch Fitness supports growth by offering paths into management or specialized roles within member services. Employees demonstrating leadership, sales aptitude, and dedication often advance to supervisory positions or roles focusing on membership development and club operations.
Crunch emphasizes a vibrant, team-driven culture combined with performance incentives and free gym access. This role goes beyond basic customer service by actively promoting wellness programs and fostering a tight-knit community, setting it apart from more transactional roles elsewhere.
In Crystal, MN, Member Services Representatives at Crunch Fitness generally earn between $13 and $17 per hour, reflecting local living costs and fitness industry standards. Performance bonuses and benefits like health coverage enhance overall compensation.
Yes, representatives should understand and confidently explain the full range of Crunch’s offerings. This knowledge enables them to effectively promote programs and assist members in maximizing their club experience, boosting satisfaction and retention.
Strong communication, adaptability, and organizational skills are crucial. Being able to juggle multiple member requests, stay composed under pressure, and proficiently use scheduling systems enables success in this role.