NexlintoMember Services Representative
Company : Crunch Fitness
Location : Avon, OH, 44011
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
A Member Services Representative at Crunch Fitness shapes the member journey by providing warm welcomes, resolving concerns swiftly, and promoting club amenities. Their front-line role directly influences members’ satisfaction, encouraging engagement and fostering a community atmosphere essential to retaining loyal fitness enthusiasts.
Outstanding interpersonal communication, multitasking under pressure, and a genuine passion for fitness distinguish leading Member Services Representatives. Mastery of membership systems combined with proactive problem-solving ensures smooth operations and an inviting environment that members value.
Employers in Avon, OH favor candidates with strong customer service backgrounds, adaptability to flexible schedules including weekends, and familiarity with basic computer systems. Energetic personalities who resonate with wellness culture tend to excel given the community-centric nature of fitness centers here.
The Avon area reflects moderate demand for fitness-focused Member Services Representatives, with Crunch Fitness and similar clubs seeking candidates who can balance front desk duties and member engagement. While competition exists, candidates demonstrating local knowledge and service excellence gain a hiring advantage.
Hourly wages for Member Services Representatives in Avon usually range from $12 to $16, influenced by experience and shift flexibility. Crunch Fitness complements pay with performance bonuses, health benefits, and perks like free gym membership, enhancing overall employee value.
Unlike generic client service roles, this position blends customer interaction with fitness advocacy, requiring representatives to juggle administrative tasks and promote wellness programs actively. The fast-paced club environment demands energy and enthusiasm aligned specifically with health and community engagement.
Starting as a Member Services Representative opens doors to roles like Membership Sales Specialist or Member Services Manager within Crunch Fitness. The company’s expansion encourages internal promotions, especially for those who excel in member relations and operational support.
Embracing Crunch Fitness’s energetic and inclusive culture is crucial. Candidates who demonstrate enthusiasm for wellness and community-building resonate better with members, enhancing rapport and supporting the brand’s mission beyond standard customer service.
Crunch Fitness offers comprehensive onboarding and ongoing training focused on customer engagement, club software navigation, and conflict resolution strategies. This equips representatives with practical tools for handling diverse member needs professionally and confidently.