NexlintoMember Services Representative
Company : Crunch Fitness
Location : Terrell, TX, 75160
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Terrell's fitness industry is expanding, creating steady demand for Member Services Representatives. While competition exists, candidates with strong service skills and a passion for wellness tend to stand out, especially those familiar with local community dynamics and Crunch Fitness culture.
Employers in Terrell often value interpersonal skills above formal certifications for member services roles. However, familiarity with CRM software and basic computer proficiency is advantageous. A local understanding of fitness trends can also enhance your candidacy at places like Crunch Fitness.
Successful candidates typically display energetic communication, multitasking ability in busy environments, and problem-solving skills. A passion for health and wellness combined with customer-centric focus helps deliver memorable member experiences and supports effective service coordination.
This role demands greeting members warmly, managing check-ins, responding to inquiries, and promoting club features. You'll juggle front desk organization, member issue resolution, and collaboration with teams to maintain smooth club operations.
Starting as a Member Services Representative opens doors to roles like Membership Coordinator, Sales Specialist, or Club Manager. Developing strong interpersonal and organizational skills at Crunch Fitness can accelerate progression within the fitness service sector.
Crunch Fitness emphasizes a vibrant, team-oriented culture where representatives act as community ambassadors. The role integrates fitness passion with customer care, offering growth opportunities and benefits like free membership, which may surpass typical gym front desk positions.
Beyond competitive hourly wages, Crunch Fitness provides performance bonuses, health benefits, and a 401(k) plan eligibility. The environment encourages personal growth with perks like complimentary gym access and a lively workplace atmosphere.
Member Services Representatives in Terrell typically earn between $12 and $16 per hour, depending on experience and shift flexibility. Crunch Fitness offers competitive wages aligned with the local market, plus bonuses tied to performance.