NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lancaster, TX, 75134
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness values community building, so this role focuses on creating welcoming interactions that foster member loyalty. The representative actively promotes club programs, ensuring members feel connected and supported beyond just customer service, which enhances the overall fitness community experience in Lancaster.
Key skills include excellent communication, multitasking under pressure, and a proactive attitude toward problem-solving. Being energetic and customer-focused, while proficient with membership systems, helps representatives efficiently manage front desk duties and support sales efforts in a dynamic fitness setting.
This position requires juggling front desk management, such as scheduling and account updates, alongside personalized member engagement. Representatives maintain professionalism while addressing inquiries and promoting services, ensuring operations run smoothly without sacrificing quality member connections.
Lancaster's growing population and wellness trends have increased demand for fitness-oriented customer service roles. Competitive gyms like Crunch Fitness mean employers seek representatives skilled in both customer service and sales to attract and retain members in this evolving market.
While no formal certifications are mandatory, having CPR/First Aid or customer service training can be advantageous. Texas fitness centers often appreciate candidates with wellness knowledge or experience using membership management software to enhance service quality.
Typical hourly wages for this role in Lancaster range from $13 to $17, depending on experience and performance incentives. Crunch Fitness also offers bonus opportunities and benefits, making the total compensation competitive within the local fitness service industry.
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere with opportunities for career progression. Representatives are not just front desk staff but brand ambassadors who inspire and engage members, setting it apart from more transactional customer service roles elsewhere.
Employees can advance into management or specialized fitness support roles as the brand rapidly expands. Crunch Fitness encourages internal promotions, offering pathways from member services to leadership positions, making it an attractive choice for career-minded individuals.
Yes, beyond standard health benefits and 401(k) options, representatives enjoy a free gym membership, fostering personal wellness. The company also offers performance bonuses and a lively work culture, which enhances job satisfaction and employee retention.
Crunch Fitness looks for candidates with a positive outlook, strong interpersonal skills, and a passion for fitness. Flexibility to work varied shifts and the ability to handle multiple tasks efficiently are crucial for thriving in their energetic club environment.