NexlintoMember Services Representative
Company : Crunch Fitness
Location : Concord, CA, 94529
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Concord's fitness industry is growing steadily, making Member Services Representative roles moderately competitive. Local gyms like Crunch Fitness often seek candidates with strong interpersonal skills, so standing out with customer service experience and flexibility boosts your chances in this region.
While formal certifications aren't mandatory, having customer service training or familiarity with membership software is highly valued in Concord's fitness centers. Knowledge of wellness programs and a passion for fitness can give applicants an edge when applying for Member Services Representative positions locally.
Working at Crunch Fitness involves greeting members warmly, handling inquiries via phone and in-person, managing check-ins, and promoting club services. The role demands multitasking between administrative duties and creating a welcoming atmosphere to enhance each visitor’s experience.
Excellence in communication, patience, and problem-solving are key to thriving as a Member Services Representative. Additionally, being tech-savvy with scheduling systems and showing enthusiasm for fitness culture greatly contribute to job performance and member satisfaction.
Crunch Fitness emphasizes a high-energy, community-driven environment where representatives not only manage front desk tasks but actively engage members to inspire wellness journeys. This dynamic approach contrasts with more transactional roles elsewhere, fostering deeper member relationships.
Crunch Fitness offers pathways for growth within their expanding brand, encouraging representatives to advance into leadership or specialized fitness roles. The company’s supportive culture and performance incentives make it an attractive place for those passionate about long-term fitness industry careers.
Hourly wages typically range from $15 to $20 in Concord for Member Services Representatives, with Crunch Fitness offering performance bonuses and benefits like health coverage and free gym membership, positioning their pay package competitively within the local fitness market.
Fast-paced conditions can lead to high call and visitor volumes, requiring quick problem-solving and patience. Balancing multiple member needs while maintaining a positive demeanor is essential to address issues effectively without disrupting club flow.
Given peak hours in mornings, evenings, and weekends, adaptability is crucial. Crunch Fitness particularly values candidates willing to cover varied shifts, including holidays, ensuring consistent member support during high-traffic periods.
Yes, familiarity with Concord’s community and local fitness trends helps representatives relate better to members, enhancing personalized service. Being well-connected can also aid in promoting club programs effectively to a diverse member base.