NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bedford, TX, 76021
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Bedford, TX, Member Services Representatives typically earn between $13 and $17 per hour, influenced by experience and company perks. Crunch Fitness enhances compensation with performance bonuses and additional benefits, making the overall package competitive for the local fitness industry.
While formal certifications aren't mandatory in Bedford, having customer service training or fitness industry knowledge can improve your prospects. Employers like Crunch Fitness value interpersonal skills, computer literacy, and flexibility to thrive in a fast-paced environment.
Bedford's fitness community emphasizes friendly, personalized service and community engagement. As a Member Services Representative at Crunch Fitness, embracing these local values by fostering welcoming atmospheres and promoting wellness programs aligns well with member expectations.
Excelling in multitasking, clear communication, and problem-solving differentiates top candidates. A genuine enthusiasm for fitness combined with an energetic and professional demeanor ensures strong connections with members and smooth front desk operations.
Starting as a Member Services Representative can lead to roles like Member Services Manager or Club Operations Coordinator. Gaining experience in customer relations and sales within Crunch Fitness can open paths to leadership positions in the expanding fitness sector.
Peak times often bring a surge of check-ins, inquiries, and membership sales questions. Handling multiple requests simultaneously while maintaining a welcoming tone requires strong organizational skills and composure under pressure.
Crunch Fitness fosters a vibrant, team-driven environment where Member Services Representatives are encouraged to infuse energy and positivity. The role blends customer care with fitness enthusiasm, making it distinctively interactive and growth-focused compared to typical front desk jobs.
Beyond competitive pay, Crunch Fitness offers free gym membership, performance incentives, and a supportive workplace culture. These benefits not only reward dedication but also encourage employees to embody the brand’s commitment to wellness and community.
At Crunch Fitness, the role emphasizes relationship building and career development within a rapidly growing company. This contrasts with more transactional roles elsewhere, offering a platform to inspire members and advance professionally in the fitness industry.