NexlintoMember Services Representative
Company : Crunch Fitness
Location : Media, PA, 19091
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, community-driven environment where Member Services Representatives are not just front desk staff but ambassadors of wellness. In Media, PA, this role involves engaging with a diverse membership base while supporting fast-paced club operations, highlighting the company’s unique culture and growth opportunities.
The Media, PA location sees a mix of fitness enthusiasts and casual visitors, requiring reps to swiftly adapt communication styles and multitask effectively during peak hours. Balancing member inquiries, membership sales, and maintaining a welcoming atmosphere demands energy and professionalism specific to this community.
Employers typically look for strong interpersonal communication, problem-solving abilities, and multitasking skills. Comfort with digital scheduling tools and a positive attitude toward customer engagement are essential, especially in member service roles where creating memorable experiences is key.
Starting as a Member Services Representative can open doors to roles like membership sales specialist, fitness coordinator, or management positions within club operations. Passion for fitness combined with demonstrated leadership can accelerate growth at brands like Crunch Fitness.
In Media, PA, Member Services Representatives typically earn between $12 to $16 per hour, depending on experience and performance incentives. Crunch Fitness offers competitive pay plus bonus opportunities, aligning with regional market standards for customer-facing fitness roles.
Crunch Fitness provides ongoing training, performance bonuses, and career advancement opportunities within its expanding brand. Representatives in Media benefit from a team-oriented atmosphere encouraging development, helping employees transition into leadership or specialized fitness roles.
While no formal certifications are mandatory, familiarity with customer management software and basic fitness knowledge can boost job prospects locally. Employers favor candidates who show flexibility and a proactive approach to member engagement in the competitive Media job market.
Media’s suburban layout means most employees commute by car. Prospective candidates should assess travel times during peak hours, especially if shifts include evenings or weekends. Parking availability and proximity to public transit can influence daily convenience for Crunch Fitness staff.
This role uniquely blends front desk duties with promoting wellness initiatives, encouraging reps to actively engage members in fitness programs. Representing Crunch Fitness requires genuine passion for health, making service interactions motivating and aligned with personal and community well-being.
Crunch Fitness stands out for its energetic culture, comprehensive benefits, and emphasis on employee development. Media-based reps enjoy a vibrant work environment with perks like free club membership and performance bonuses, fostering a rewarding balance of career and fitness passion.