NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lafayette, CA, 94549
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Lafayette, CA
Popular Searches for Member Services Representative
Frequently Asked Questions
Crunch Fitness in Lafayette emphasizes a vibrant, team-oriented culture where Member Services Representatives not only manage front desk tasks but also actively engage with members to promote wellness programs. This community-driven approach distinguishes it from typical customer service roles in other gyms or service industries.
Handling multiple member inquiries simultaneously, managing membership updates, and promoting club services require multitasking under pressure. The role demands energetic communication and quick problem resolution to maintain positive member experiences in a dynamic fitness setting.
Many assume the role is limited to check-ins, but it also involves proactive member engagement, sales support, and issue resolution. This position blends customer service with community-building, requiring both interpersonal skills and a passion for fitness.
Lafayette's active community and growing interest in wellness drive steady demand for member-focused roles. Additionally, the area's competitive fitness market means employers seek representatives who can enhance member loyalty and contribute to club growth.
Lafayette offers various transit choices, but traffic during peak hours can affect punctuality. Prospective employees often consider proximity or flexible scheduling to balance commute times with club operating hours.
Strong communication skills, computer literacy for scheduling systems, and a genuine enthusiasm for health and wellness stand out. Local employers value candidates who can seamlessly integrate into the community and adapt to diverse member needs.
Starting at the front desk can lead to roles in membership sales, management, or specialized fitness program coordination. Crunch Fitness supports growth through training and internal promotions, aligning with employees’ passion for wellness careers.
Crunch Fitness offers flexible schedules including morning, evening, weekend, and holiday shifts. This flexibility helps employees manage personal commitments while meeting the club’s operational needs in Lafayette.
Hourly wages typically range from $15 to $18 depending on experience and performance incentives. Additional benefits such as free membership and bonuses enhance overall compensation, reflecting local market standards.
Unlike general customer service roles, this position merges fitness enthusiasm with member engagement, requiring proactive promotion of wellness programs and fostering a supportive community atmosphere specific to Crunch Fitness’s brand.