NexlintoMember Services Representative
Company : Crunch Fitness
Location : Plainville, CT, 06062
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Plainville, CT
Popular Searches for Member Services Representative
Frequently Asked Questions
Plainville, CT has moderate demand for Member Services Representatives, especially within fitness centers like Crunch Fitness. The local market favors candidates with strong customer service skills and flexibility, as clubs often operate early mornings and weekends. Candidates with fitness enthusiasm tend to have an edge.
While no strict certifications are mandated for Member Services Representatives in Connecticut, certifications in customer service or CPR can boost employability. Employers like Crunch Fitness value candidates who demonstrate both interpersonal skills and a basic understanding of health and safety protocols.
Daily tasks usually include greeting members, managing check-ins, responding to inquiries, and promoting club amenities. The role also involves handling membership updates, scheduling tours, and ensuring a welcoming atmosphere, making multitasking and communication skills crucial.
Absolutely. Many start in front desk roles and progress to management or specialized member services positions. Developing strong interpersonal and sales skills within companies like Crunch Fitness can pave the way for advancement into leadership or operational roles.
Member Services Representatives in Plainville typically earn between $14 and $18 per hour, depending on experience and shift availability. Crunch Fitness offers competitive hourly pay combined with performance bonuses, making the overall compensation attractive for entry-level fitness service roles.
Crunch Fitness emphasizes a vibrant, team-oriented culture where the representative is a key community face. Unlike some gyms, they offer free membership and prioritize career growth in a rapidly expanding brand, creating a more dynamic and rewarding work environment.
Focus on showcasing your enthusiasm for fitness, customer service expertise, and flexibility in scheduling. Crunch Fitness values candidates who can thrive in fast-paced settings and contribute positively to the club’s community vibe, so highlighting interpersonal skills is essential.
Plainville’s compact layout generally results in manageable commutes, but peak hours may affect travel times. Since shifts can include early mornings and evenings, considering local traffic patterns helps ensure punctuality and work-life balance in this role.
Proficiency with membership management systems, scheduling software, and basic office applications is important. Crunch Fitness likely uses specific platforms for check-ins and account updates, so adaptability to tech tools enhances daily performance and member satisfaction.
Yes, because fitness centers operate beyond regular business hours, flexibility to work weekends and holidays is often expected. Crunch Fitness values team members who can maintain high energy levels and excellent service during these peak times.