NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lauderdale, MN, 55108
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Lauderdale's local fitness and wellness industry shows steady demand for Member Services Representatives, especially with growing club memberships. Competition is moderate, favoring candidates who combine customer service skills with a passion for fitness, mirroring Crunch Fitness’s energetic environment.
While no mandatory certifications exist locally, having credentials in customer service or fitness-related fields can boost your candidacy. Employers in Lauderdale, including Crunch Fitness, appreciate familiarity with CRM software and basic health & wellness knowledge.
Success hinges on multitasking efficiently, excellent communication, and a positive demeanor. Proficiency with scheduling tools and problem-solving abilities are crucial for managing member inquiries and supporting front desk operations seamlessly.
Starting in member services opens doors to leadership roles such as Member Services Manager or Club Operations Coordinator. Continuous learning and demonstrating a passion for community engagement often lead to growth in membership sales or wellness program coordination.
Days blend greeting members warmly, handling check-ins, resolving concerns swiftly, and promoting club amenities. It requires staying organized at the front desk while fostering a welcoming atmosphere that encourages member retention and satisfaction.
Crunch Fitness fosters a team-oriented culture with performance incentives and free gym access, encouraging reps to thrive. They emphasize energy, collaboration, and career growth, ensuring staff feel valued while delivering superior member experiences.
Crunch’s fast-paced, community-driven model means reps must juggle multiple tasks and member interactions dynamically. Unlike some roles, there’s an emphasis on promoting fitness culture alongside administrative duties, demanding both interpersonal flair and adaptability.
Hourly pay typically ranges between $13 and $17 in Lauderdale, depending on experience and company size. Crunch Fitness offers competitive rates complemented by bonuses and benefits, reflecting industry standards for roles blending customer service with fitness enthusiasm.
Many fitness centers, including Crunch, require flexibility to cover mornings, evenings, weekends, and holidays. This adaptability ensures continuous member support but might require balancing personal schedules with peak club hours.
Lauderdale’s community-centric vibe fosters a friendly, inclusive atmosphere in fitness clubs. Employees often engage beyond tasks, participating in wellness events and member outreach, which enriches the workplace beyond typical front desk duties.