NexlintoMember Services Representative
Company : Crunch Fitness
Location : San Gabriel, CA, 91778
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
San Gabriel's fitness and service industries are growing, increasing demand for Member Services Representatives. This surge means candidates with strong communication and multitasking abilities stand out, especially in community-focused companies like Crunch Fitness. Local competition is moderate but favors those passionate about wellness and customer engagement.
While formal certifications aren't always mandatory for Member Services Representatives in San Gabriel, familiarity with customer management software and CPR/First Aid can enhance your profile. Employers also value flexible schedules and bilingual communication skills due to the diverse community in this region.
Employers prioritize candidates demonstrating energetic customer interaction, problem-solving capability, and the ability to manage multiple front desk tasks simultaneously. Proficiency in scheduling systems and a genuine passion for fitness often elevate a Member Services Representative’s candidacy in competitive job markets.
Developing strong interpersonal skills, mastering membership sales techniques, and gaining operational knowledge of fitness club management can open pathways to supervisory roles. Continuous learning in customer relations and wellness trends also supports advancement within fitness-focused organizations.
Daily tasks often include greeting and assisting members, managing check-ins, responding to inquiries via phone or email, and promoting club services. Maintaining an organized front desk and swiftly resolving member issues are also essential to sustaining smooth club operations.
Crunch Fitness emphasizes creating a vibrant, community-oriented atmosphere, making the representative a key relationship builder rather than just a front desk worker. Their approach integrates energetic member engagement with opportunities for career development, differentiating their roles from standard customer service jobs.
Crunch Fitness expects representatives to blend enthusiasm for fitness with exceptional service skills. In San Gabriel, this means adapting to a diverse member base, supporting club promotions proactively, and contributing to a dynamic team culture within a fast-moving, customer-centric environment.
Member Services Representatives in San Gabriel typically earn between $15 to $19 per hour, reflecting local living costs and industry standards. Crunch Fitness offers competitive hourly pay along with performance bonuses and benefits, making the compensation package attractive within the fitness service sector.
Yes, a Member Services Coordinator often handles more administrative and organizational duties, such as managing membership databases and coordinating team schedules. In contrast, a Member Services Representative focuses more on direct member interaction and front desk operations.
Handling peak-hour member influxes requires quick problem-solving and multitasking abilities. Representatives must maintain a positive, professional demeanor under pressure, efficiently manage inquiries, and ensure all members feel valued despite a busy environment.