NexlintoMember Services Representative
Company : Crunch Fitness
Location : Coon Rapids, MN, 55433
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Thriving as a Member Services Representative at a fitness club demands strong interpersonal skills, active listening, and the ability to solve member issues swiftly. Clear communication and a welcoming demeanor help create a positive atmosphere, ensuring members feel valued and motivated to engage with club offerings.
Starting as a Member Services Representative opens doors to roles like Membership Sales Manager, Club Operations Coordinator, or Wellness Program Specialist. With experience, advancing within Crunch Fitness could involve leadership positions or specialized roles in member engagement and retention strategies.
By handling inquiries, facilitating check-ins, and promoting club amenities, the Member Services Representative directly influences member satisfaction. Their proactive support helps members navigate services smoothly, fostering a welcoming environment that encourages ongoing participation and loyalty.
While formal certifications aren't mandatory, familiarity with customer management software and basic fitness knowledge can boost employability. In Coon Rapids, showing flexibility for varied shifts and a strong community-oriented mindset resonates well with local employers like Crunch Fitness.
Coon Rapids presents moderate competition for front desk fitness roles, with employers valuing upbeat personalities and multitasking prowess. Demonstrating genuine enthusiasm for health and wellness, along with proven customer service experience, often differentiates candidates in this market.
Typical compensation for Member Services Representatives in this region ranges from $13 to $17 per hour, influenced by experience and shift timings. Crunch Fitness also supplements pay with performance bonuses and benefits, making it a competitive option for entry-level fitness professionals.
Crunch Fitness provides free gym memberships, enabling staff to stay fit while working. Their vibrant team culture and career advancement opportunities distinguish them locally, appealing to individuals eager to blend passion for wellness with professional growth.
Crunch Fitness emphasizes a community-driven atmosphere where representatives act as club ambassadors, not just front desk staff. There's a strong focus on relationship-building and member motivation, making this role more engaging than purely transactional customer service jobs.
The role involves welcoming members, managing check-ins, and addressing inquiries, while also maintaining front desk organization and supporting membership sales. This blend ensures smooth club operations alongside delivering personalized member care.
Handling simultaneous member requests, resolving concerns promptly, and managing administrative duties can be demanding. Success requires adaptability, patience, and maintaining enthusiasm to keep the energy positive during busy periods.