NexlintoMember Services Representative
Company : Crunch Fitness
Location : Middleton, ID, 83644
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Middleton, ID
Popular Searches for Member Services Representative
Frequently Asked Questions
Middleton's growing fitness scene has increased demand for Member Services Representatives, but competition remains moderate. Candidates with strong interpersonal skills and flexibility for varied shifts tend to stand out, especially at popular gyms like Crunch Fitness where community engagement is key.
While no mandatory certifications exist, having a customer service or fitness-related credential can enhance your profile in Middleton’s wellness industry. Certifications in CPR or first aid are also valued, reflecting readiness for emergencies in active environments like Crunch Fitness.
Success in this role hinges on energetic communication, multitasking under pressure, and genuine enthusiasm for fitness. Strong problem-solving and the ability to foster positive member relationships are equally important to excel in dynamic, fast-paced settings.
Absolutely, entry as a Member Services Representative offers foundational exposure to club operations and member relations, which can lead to supervisory or managerial positions. Demonstrating leadership and sales aptitude at Crunch Fitness can accelerate career advancement within the fitness sector.
Typical days involve welcoming guests, managing check-ins, coordinating membership accounts, and promoting club services. Handling member inquiries and collaborating with team members to maintain front desk efficiency are also regular responsibilities.
Crunch Fitness emphasizes skill development and internal promotion, offering performance incentives and a team-focused environment. Members in this role gain hands-on experience with fitness programs and customer engagement, positioning them well for future opportunities.
This position uniquely blends customer service with fitness enthusiasm, providing free gym membership and a lively workplace culture. Crunch Fitness fosters a community vibe, encouraging representatives to inspire members while advancing their personal career in wellness.
In Middleton, Member Services Representatives usually earn between $12 and $16 per hour, influenced by experience and shift flexibility. Crunch Fitness offers competitive hourly wages plus performance bonuses, aligning with local industry standards.
While prior customer service experience helps, it’s not always mandatory. Employers like Crunch Fitness value positive attitude and communication skills, often providing training to candidates passionate about fitness and member engagement.