NexlintoMember Services Representative
Company : Crunch Fitness
Location : Babylon, NY, 11702
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In bustling Babylon clubs like Crunch Fitness, reps prioritize multitasking efficiently by balancing member check-ins, answering inquiries, and managing phone communications swiftly. This ensures members feel valued without delays, even during peak hours, reflecting strong organizational skills and calm under pressure.
Crunch Fitness emphasizes a vibrant, team-driven culture paired with performance-based incentives and free membership perks. This role blends customer interaction with wellness passion, offering career progression in a fast-expanding brand, differentiating it from more routine front desk jobs in the local fitness scene.
While no strict certifications are mandated, familiarity with customer management software and strong interpersonal skills are highly valued. Knowledge of fitness industry terminology or wellness programs can boost your profile, especially in competitive areas like Babylon where clubs seek representatives with a wellness mindset.
Hourly pay for this role in Babylon generally ranges between $14 to $18, influenced by experience and club size. Crunch Fitness complements this with bonuses and benefits like health coverage and 401(k), offering a competitive package for entry-level customer service positions in the local fitness market.
Beyond greeting guests, this role actively promotes club programs, assists with membership sales, and resolves concerns, fostering community engagement. It’s a dynamic position that supports operational goals while building meaningful member relationships, reflecting Crunch’s energetic and service-focused ethos.
Starting as a member service rep opens doors to supervisory roles, membership sales leadership, or club management within Crunch’s expanding network. The company’s focus on internal growth means motivated employees can develop skills leading to higher responsibility, aligning passion for fitness with professional progression.
Babylon’s transit accessibility, including Long Island Rail Road and bus routes, facilitates convenient commutes for reps. This accessibility supports punctuality and work-life balance, essential for shifts that may include mornings, evenings, or weekends in a fast-paced gym environment.
Crunch Fitness cultivates a lively, team-oriented environment where positivity and energy are highly encouraged. Members reps join a supportive community focused on wellness and collaboration, making it a motivating place to work amidst the local fitness culture.
Reps act as ambassadors of Crunch’s commitment to fitness and inclusivity, engaging members with enthusiasm and personalized service. This integration fosters a welcoming atmosphere, directly contributing to member retention and satisfaction within the Babylon community.
Success hinges on excellent communication, problem-solving, and multitasking, alongside a genuine passion for health and wellness. Comfort with scheduling software and adaptability to varied shifts also play key roles in managing front desk operations effectively.