NexlintoMember Services Representative
Company : Crunch Fitness
Location : Florence, NJ, 08518
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Florence, NJ has a moderate demand for Member Services Representatives, especially in fitness and hospitality sectors. Candidates with strong interpersonal skills and flexibility tend to stand out, as local employers value customer-focused professionals who can handle dynamic front desk roles efficiently.
While formal certifications aren't mandatory, familiarity with membership software and CPR or fitness-related certifications can enhance your profile locally. Employers in Florence often appreciate candidates who combine customer service experience with a genuine interest in wellness and community engagement.
Excelling as a Member Services Representative requires superb communication, multitasking under pressure, and problem-solving acumen. A positive attitude paired with proficiency in basic computer tools and scheduling systems ensures smooth member interactions and operational support.
Absolutely. Starting as a Member Services Representative can lead to managerial positions such as Member Services Manager or Coordinator, especially when you develop leadership skills and a deep understanding of member engagement and sales strategies.
Days blend greeting members, managing check-ins, promoting club programs, addressing inquiries, and collaborating with the team. The role demands energy and adaptability to maintain a welcoming front desk while supporting club operations seamlessly.
Crunch Fitness fosters career growth through ongoing training, performance incentives, and opportunities to take on expanded responsibilities. Their energetic culture encourages team members to evolve into leadership or specialized roles within the fitness industry.
At Crunch Fitness, the role combines customer service with a passion for fitness, offering free gym access and a vibrant team environment. This unique blend motivates representatives to inspire members while advancing their careers in a fast-growing brand.
In Florence, NJ, Member Services Representatives typically earn between $14 and $18 per hour, depending on experience and skills. Crunch Fitness offers competitive pay aligned with this range, plus performance bonuses and benefits for eligible employees.
Crunch Fitness emphasizes a high-energy, supportive community where representatives engage closely with members, fostering motivation and inclusivity. This culture shapes daily interactions and encourages personal connections beyond typical customer service encounters.