NexlintoMember Services Representative
Company : Crunch Fitness
Location : Villa Park, CA, 92861
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness in Villa Park, a Member Services Representative not only manages front desk duties but actively promotes club programs and builds personal connections, fostering a welcoming atmosphere that encourages member loyalty and community growth distinct from other gyms.
Emphasizing strong communication, problem-solving, and multitasking abilities is crucial for this role. Additionally, showcasing enthusiasm for fitness and customer engagement helps applicants align with Villa Park’s fitness culture and Crunch Fitness’s energetic environment.
Villa Park's community-driven lifestyle and growing wellness interest boost demand for approachable, customer-focused representatives who can engage members effectively. The area's competitive market means clubs seek candidates with both interpersonal skills and fitness passion.
Handling simultaneous member check-ins, managing inquiries, and resolving concerns quickly are common stress points. Effective multitasking and calm communication help maintain a positive front-desk environment despite high traffic periods.
Crunch Fitness offers growth opportunities through performance incentives, training programs, and potential transitions into management or specialized fitness roles, fostering a career path beyond entry-level front desk responsibilities.
Hourly wages typically align with local fitness industry standards, averaging around $15-$18 per hour. Crunch Fitness supplements this with performance bonuses and benefits like free gym membership, enhancing overall compensation.
Yes, flexibility is essential since shifts can span mornings, evenings, weekends, and holidays to meet member needs and club hours, reflecting the dynamic nature of the fitness industry's customer service roles.
Crunch Fitness emphasizes a vibrant, team-oriented workplace with a strong community focus. Representatives play a pivotal role in member engagement, not just administrative tasks, setting it apart from standard front desk jobs.
This position supports sales efforts by informing members about club offerings, scheduling tours, and encouraging program participation, blending customer service with active contribution to membership growth.
Besides excellent customer service and communication skills, familiarity with scheduling software and a genuine interest in health and wellness are highly valued by Villa Park fitness employers.