NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bordentown, NJ, 08505
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In Bordentown, NJ, the fitness and wellness sector is growing, increasing demand for Member Services Representatives. Crunch Fitness is among local clubs hiring energetic staff, reflecting a competitive but opportunity-rich market for candidates who thrive in customer-facing roles.
While no strict certifications are mandatory for Member Services Representatives in Bordentown, NJ, having customer service training or wellness-related credentials can enhance your profile, especially in fitness centers like Crunch Fitness where member engagement is key.
Exceptional interpersonal communication, multitasking under pressure, and a genuine passion for wellness distinguish standout Member Services Representatives. Mastery of scheduling systems and problem-solving abilities also elevate performance in dynamic environments like fitness clubs.
Entry-level Member Services Representatives often progress into roles like Member Services Coordinator or Manager, especially within expanding companies such as Crunch Fitness. Growth opportunities include team leadership, sales support, or transitioning into wellness program coordination.
Member Services Representatives focus on direct member interaction – check-ins, inquiries, and support – whereas Managers oversee operational workflows, handle escalated concerns, and strategize membership growth, balancing leadership with customer relations.
At Crunch Fitness, representatives juggle fast-paced member engagement with promoting diverse programs. Adapting to varied member needs while maintaining high energy and brand enthusiasm can be demanding yet rewarding in this vibrant community.
Crunch Fitness in Bordentown emphasizes community connection, blending local fitness trends with personalized service. Representatives here may encounter a tight-knit member base, requiring tailored communication styles distinct from larger urban branches.
Member Services Representatives in Bordentown, NJ typically earn between $14 and $17 per hour, with Crunch Fitness offering competitive pay plus performance bonuses, making it an appealing option for candidates passionate about fitness and customer service.
Crunch Fitness offers a dynamic work environment where representatives engage directly with a fitness-focused community. The role provides career growth, perks like free gym membership, and the chance to inspire wellness, making it more than just a front desk job.
Experience as a Member Services Representative at Crunch Fitness builds valuable skills in customer relations, sales support, and operational teamwork, forming a solid foundation for promotions into managerial or specialized wellness roles within the expanding company.