NexlintoMember Services Representative
Company : Crunch Fitness
Location : Elyria, OH, 44035
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Elyria's market for Member Services Representatives is moderately competitive, with fitness centers like Crunch Fitness expanding. Candidates with strong communication and multitasking skills tend to stand out in local applications, especially as community wellness gains popularity.
While no strict certifications are mandatory, completing customer service or fitness-related workshops in Elyria can enhance your profile. Local employers appreciate familiarity with health club operations and basic membership management tools.
Mastering interpersonal communication, efficient multitasking, and problem-solving are critical. Comfort with scheduling software and a genuine enthusiasm for wellness help elevate service quality in fast-paced fitness environments.
Progression often leads to supervisory positions like Member Services Coordinator or Manager, especially with experience in sales and team collaboration. Gaining expertise in club operations can open doors to broader roles within the fitness industry.
Typical duties include greeting members, managing check-ins, resolving inquiries, promoting club offerings, and maintaining front desk organization—all requiring dynamic interaction and quick adaptability.
Crunch Fitness fosters a vibrant and inclusive atmosphere, encouraging representatives to inspire members while enjoying team camaraderie. Their emphasis on energetic engagement and career growth sets them apart in member service roles.
Beyond competitive pay, employees benefit from free gym memberships and performance bonuses, making it attractive for those passionate about fitness and community involvement in the Elyria area.
Member Services Representatives in Elyria typically earn between $12 to $16 per hour, reflecting local market trends and fitness industry standards. Factors like experience and shift flexibility can influence exact compensation.