NexlintoMember Services Representative
Company : Crunch Fitness
Location : Chester Heights, PA, 19017
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Being a Member Services Representative at Crunch Fitness in Chester Heights means engaging with a vibrant fitness community while balancing fast-paced front desk duties. The role demands strong interpersonal skills and flexibility, offering a dynamic environment where every day involves direct member interaction and helping others achieve wellness goals.
In Chester Heights, PA, fitness clubs like Crunch Fitness experience varied member demographics, requiring reps to adapt communication styles swiftly. Handling peak hours, managing membership inquiries, and maintaining enthusiasm during busy times can be challenging but rewarding for those passionate about health and customer care.
Candidates who excel combine energetic communication, multitasking under pressure, and tech-savviness with scheduling software. A genuine passion for fitness and wellness enhances member rapport, making these traits essential to thrive in Chester Heights' competitive fitness service landscape.
Unlike general customer service roles, Member Services Representatives focus specifically on fitness club member engagement, blending sales support, community building, and operational duties. This role requires fitness knowledge and enthusiasm to promote club amenities and foster long-term member relationships.
This career path offers specialized growth within the fitness industry, emphasizing health culture and wellness promotion. Unlike broad hospitality roles, it combines customer care with fitness program awareness, enabling reps to develop niche expertise and progress toward management or wellness coaching roles.
Crunch Fitness integrates its energetic and inclusive culture by encouraging representatives to be approachable community ambassadors. The role involves not just administrative tasks but inspiring members, reflecting Crunch’s commitment to a fun, motivating atmosphere that supports member success.
Employees receive competitive hourly wages, performance bonuses, and health coverage eligibility. Added perks include a complimentary gym membership and career advancement opportunities within a growing brand, making it a rewarding position for fitness enthusiasts in Chester Heights.
Typical wages for this role in Chester Heights range from $13 to $17 per hour, with additional incentives reflecting performance. Crunch Fitness offers competitive compensation aligned with local market trends, balancing base pay with benefits tailored for fitness industry employees.
While formal certifications aren't mandatory, familiarity with customer management software and basic fitness knowledge boost candidacy. Experience in fast-paced environments and a demonstrated passion for wellness resonate well with employers across Chester Heights fitness facilities.
Crunch Fitness fosters internal promotions, enabling representatives to advance into roles like Member Services Manager or wellness coordinator. Demonstrating strong customer service skills and leadership potential can lead to expanded responsibilities and career development within the fitness industry.