NexlintoMember Services Representative
Company : Crunch Fitness
Location : Hurst, TX, 76054
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Hurst offers a community-focused environment with potentially less competition than Dallas or Houston. While pay may be slightly lower, the cost of living is more affordable, and local gyms like Crunch Fitness emphasize personalized member interaction, making the role rewarding for those who thrive on face-to-face engagement.
In Hurst, balancing high member volume during peak hours with personalized service can be demanding. Representatives often juggle front desk tasks while promoting club programs. Adapting to a diverse community and managing fast-paced inquiries requires strong multitasking and communication skills tailored to local member expectations.
Developing excellent interpersonal communication and problem-solving abilities is key. Comfort with membership management software and handling multiple inquiries efficiently will set you apart. Emphasizing energy and positivity can enhance member satisfaction, particularly in fitness environments where motivation plays a big role.
Starting in member services opens doors to supervisory roles, sales positions, or management within fitness clubs. Gaining expertise in customer relations and operational support often leads to leadership opportunities, especially in expanding brands like Crunch Fitness, where internal growth is encouraged.
Crunch Fitness blends customer service with a passion for fitness culture, encouraging representatives to foster community and inspire members. The position includes perks like free gym membership and performance bonuses, creating a dynamic workplace that values both service excellence and wellness enthusiasm.
Employees benefit from a team-oriented atmosphere and career advancement pathways within a fast-growing company. Crunch Fitness invests in skill-building and offers opportunities to engage in various club operations, empowering representatives to expand their roles beyond front desk duties.
Typical hourly wages for this role in Hurst hover around $12 to $16, depending on experience and shift timings. Crunch Fitness supplements this with performance bonuses and health benefits, making total compensation competitive within the regional fitness service sector.
Hurst's growing population and active lifestyle culture fuel steady demand for fitness staff. While competition exists, employers like Crunch Fitness actively recruit energetic individuals, making it a favorable market for candidates who showcase strong customer service skills and flexibility.
Responsibility centers on greeting members warmly, handling check-ins, managing membership accounts, and promoting club offerings. The role also involves resolving member concerns efficiently while maintaining an organized front desk to ensure smooth daily operations.
While not mandatory, a passion for fitness enhances member engagement and credibility. Understanding club programs helps in promoting services effectively, contributing to better member experiences and potentially boosting sales efforts.