NexlintoMember Services Representative
Company : Crunch Fitness
Location : Mesquite, TX, 75149
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Mesquite's fitness industry is growing, leading to steady demand for Member Services Representatives. Candidates with strong customer service skills and a passion for wellness often stand out. While competition exists, local gyms like Crunch Fitness focus on team fit and energy, making interpersonal skills a key hiring factor.
Though no strict certifications are mandatory, familiarity with customer management software and basic fitness knowledge can provide an edge in Mesquite. Employers appreciate candidates who supplement experience with certifications in customer service or fitness fundamentals, enhancing credibility in clubs like Crunch Fitness.
Typical duties include warmly welcoming members, managing check-ins, addressing account queries, and assisting with membership promotions. The role blends multitasking between front desk management, phone interactions, and supporting sales efforts, demanding both efficiency and an energetic, customer-focused mindset.
Top skills include clear communication, quick problem resolution, and multitasking under pressure. Being tech-savvy with scheduling systems and having a genuine enthusiasm for fitness can differentiate candidates, reflecting the dynamic environment at clubs like Crunch Fitness.
Crunch Fitness emphasizes not just customer service but fostering a community-driven atmosphere. Representatives are encouraged to build genuine member relationships and promote wellness programs, offering a more engaging experience than standard front desk roles.
Beyond entry-level duties, individuals showing leadership and sales aptitude may progress to supervisory or management roles. Crunch’s expanding footprint also creates potential pathways into broader fitness industry careers, rewarding proactive team members.
Competitive hourly wages typically range between $13 and $17 in Mesquite, TX, influenced by experience and performance. Crunch Fitness supplements pay with incentives, bonuses, and benefits like free gym membership, enhancing total compensation for motivated staff.
Yes, employees enjoy perks such as complimentary gym access, performance bonuses, and a vibrant, team-oriented work environment. These benefits align with Crunch Fitness’s focus on wellness and community, making it more than just a typical customer service job.