NexlintoMember Services Representative
Company : Crunch Fitness
Location : Forney, TX, 75126
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Forney, TX
Popular Searches for Member Services Representative
Frequently Asked Questions
Forney's growing fitness and wellness sector is fueling steady demand for Member Services Representatives. Local gyms like Crunch Fitness seek energetic individuals, but the pool of qualified candidates remains moderate, offering a balanced opportunity for job seekers focused on customer-focused roles within community-focused clubs.
Crunch Fitness in Forney promotes a vibrant, team-centric environment where positivity and member engagement are prioritized. The culture encourages collaboration, continuous learning, and a passion for fitness, making it ideal for those who thrive in dynamic, supportive workplaces with a community focus.
Effective communication, multitasking under pressure, and basic technical aptitude with membership systems are key. Employers value representatives who can seamlessly manage member check-ins, resolve inquiries swiftly, and contribute positively to the gym’s atmosphere while promoting club programs.
Starting as a Member Services Representative opens doors to roles like Membership Sales Specialist, Club Coordinator, or even managerial positions. Gaining experience in customer engagement and club operations builds a foundation for leadership opportunities in expanding fitness brands.
The typical pay ranges from $12 to $16 per hour in Forney for this position, influenced by experience and shift timing. Crunch Fitness complements wages with performance bonuses and benefits, making total compensation competitive within the local fitness sector.
Crunch Fitness emphasizes a fun, energetic atmosphere where members and staff form community bonds. Unlike typical front desk jobs, this role integrates fitness passion and member relationship building, offering unique incentives like free memberships and career growth in a rapidly expanding brand.
Crunch Fitness provides a dynamic environment with clear pathways for advancement, performance rewards, and health benefits. Its inclusive culture and focus on member engagement set it apart, appealing to candidates eager to combine customer service with a fitness-driven mission.
While formal certifications aren't mandatory, familiarity with customer service best practices and basic computer proficiency are highly valued. Some employers in the area may appreciate certifications in customer relations or fitness industry basics but prioritize interpersonal skills and enthusiasm.
Handling simultaneous member requests, managing front desk organization, and resolving concerns swiftly require strong multitasking and problem-solving skills. The role demands maintaining friendly professionalism even during busy hours, ensuring every guest feels valued and supported.
Actively promoting club programs and scheduling tours adds a proactive sales dimension to the role. This responsibility requires balancing administrative tasks with personalized communication, helping to boost membership retention and foster a welcoming community atmosphere.