NexlintoMember Services Representative
Company : Crunch Fitness
Location : Audubon, NJ, 08106
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Audubon’s fitness and leisure sector shows steady demand for roles like member services representatives, with several local gyms and wellness centers seeking energetic staff. Competition can be moderate, so highlighting strong customer service skills and local knowledge boosts your chances significantly.
Crunch Fitness fosters a lively, supportive environment in Audubon that blends fitness enthusiasm with teamwork. Employees often enjoy an energetic atmosphere encouraging personal growth, making it ideal for those who thrive around motivated colleagues and community-focused roles.
Top candidates usually combine excellent communication with multitasking abilities and tech-savviness in scheduling systems. A genuine passion for wellness and customer engagement often distinguishes a standout member services representative in any fitness setting.
This role often serves as a springboard into management, sales, or specialized member support within fitness organizations. Developing interpersonal and operational skills opens doors to supervisory positions or broader customer success roles.
Beyond greeting and assisting members, these representatives coordinate membership enrollments, resolve concerns swiftly, promote club offerings, and maintain smooth communication channels, ensuring an exceptional member experience throughout the day.
Crunch Fitness emphasizes personal development by offering performance incentives, training opportunities, and a clear path to roles like member services manager, fostering advancement within a dynamic and expanding fitness brand.
Crunch Fitness blends a vibrant, community-driven culture with employee perks like free memberships and bonuses. This creates a motivating workplace where representatives can connect deeply with members while enjoying tangible rewards.
Hourly pay for this position in Audubon typically ranges from $14 to $18, influenced by experience and shift timings. Crunch Fitness complements this with performance bonuses and benefits, enhancing total compensation.
Yes, flexibility including weekends and holidays is often needed to maintain front desk coverage at busy fitness clubs like Crunch Fitness. This ensures continuous member support during peak hours and special events.
Audubon is accessible by regional bus routes and has reasonable driving conditions. Many employees find commuting straightforward, though parking availability at fitness centers can vary, so planning ahead is beneficial.