NexlintoMember Services Representative
Company : Crunch Fitness
Location : Campbell, CA, 95008
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In this role, daily tasks revolve around energizing member engagement, managing front desk operations smoothly, and fostering a welcoming atmosphere. You'll blend customer service with fitness enthusiasm, creating positive experiences that promote loyalty and community within Crunch Fitness.
Beyond basic customer service, this position demands a passion for fitness, adaptability in a dynamic environment, and proficiency with membership management systems. Strong interpersonal skills and the ability to multitask efficiently make the role distinct and impactful.
Absolutely. Starting as a Member Services Representative opens pathways to supervisory or managerial roles, such as Member Services Manager or Director of Member Services, especially within expanding fitness brands like Crunch. Growth hinges on leadership development and operational expertise.
Campbell’s vibrant fitness market reflects steady demand for customer-focused roles, fueled by a health-conscious community. Local clubs compete to attract energetic representatives who can enhance member retention and support growth, making this a promising job market.
Campbell’s moderate traffic and accessible transit options mean many employees enjoy manageable commutes. Proximity to residential neighborhoods often helps balance work hours with personal time, especially given the role’s varied shifts including weekends and holidays.
Crunch Fitness values not only professionalism but a vibrant, community-driven attitude. Representatives are encouraged to inspire members and actively promote club amenities, fostering a lively environment unlike more traditional, service-only focused gyms.
At Crunch, this role is a cornerstone for club atmosphere, blending customer care with teamwork. Representatives collaborate closely with management and staff, contributing to a fun, supportive environment that values energy and member satisfaction.
Market data indicates hourly pay typically ranges from $15 to $18 in Campbell for similar fitness service roles. Crunch Fitness offers competitive wages complemented by performance bonuses, making the overall compensation attractive for customer service professionals.
While previous fitness experience is advantageous, Crunch prioritizes strong communication and customer service skills combined with enthusiasm for wellness. A genuine interest in fitness can differentiate applicants and enhance member engagement effectiveness.
Familiarity with membership management and scheduling systems is crucial. Crunch Fitness utilizes digital platforms to streamline check-ins and account updates, so comfort with basic computer tasks and multitasking in fast-paced settings is essential.