NexlintoMember Services Representative
Company : Crunch Fitness
Location : Farmington, MI, 48334
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Farmington's fitness and wellness sector is growing steadily, increasing demand for member services representatives. While competition exists, employers like Crunch Fitness emphasize customer engagement skills, offering an edge to candidates with strong interpersonal abilities and local community knowledge.
Crunch Fitness fosters a lively, team-driven atmosphere focused on member support and wellness. Employees often highlight the energetic environment and collaborative spirit, making it ideal for those passionate about fitness and community involvement in Farmington.
Yes, besides competitive hourly wages, Crunch Fitness offers free gym memberships and performance bonuses, enhancing employee motivation. These benefits reflect the company's commitment to promoting health and rewarding dedication in their Farmington location.
Success in this role hinges on excellent communication, multitasking under pressure, and a genuine passion for fitness. Familiarity with membership management software and the ability to resolve member issues swiftly are highly valued traits.
Many start at entry-level front desk roles and advance to supervisory or managerial positions by demonstrating leadership and sales skills. Opportunities often expand within regional fitness chains like Crunch Fitness, especially for proactive individuals.
Daily duties include greeting members, managing check-ins, handling inquiries via phone or email, promoting club services, and maintaining an organized front desk. The role demands a friendly demeanor and rapid problem-solving during busy periods.
Crunch Fitness offers ongoing training and internal promotions, encouraging representatives to deepen their fitness industry knowledge. Employees benefit from a performance-driven culture that rewards initiative and fosters career advancement within the company.
In Farmington, member services representatives typically earn between $13 to $17 per hour, matching or slightly exceeding national averages due to local market demand. Crunch Fitness offers competitive pay augmented by bonuses, making compensation attractive in this region.
Crunch Fitness emphasizes a vibrant community vibe and fitness passion, differentiating it from other local gyms. Representatives are empowered to engage actively with members, blending customer service with wellness promotion in an upbeat environment.
Employees often serve as community liaisons, promoting health initiatives and local events. This role offers a unique chance to build lasting relationships with Farmington residents while supporting their fitness journeys in a welcoming setting.