NexlintoMember Services Representative
Company : Crunch Fitness
Location : Covina, CA, 91724
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Covina's fitness and service sectors are growing steadily, making the Member Services Representative role moderately competitive. Candidates with strong communication skills and local community knowledge tend to have an advantage when applying for positions like those at Crunch Fitness or similar clubs.
While no strict certifications are mandated, familiarity with customer relationship management software and a passion for wellness enhance employability. Local employers value reps who can multitask efficiently and engage members effectively in a community-centric environment.
Successful representatives blend interpersonal savvy with problem-solving agility, especially in fast-paced gyms. Skills in account management, effective communication, and familiarity with membership systems are crucial for maintaining positive member relations and supporting club operations.
This role offers a gateway into fitness management, sales, or client relations. With experience, one might advance to supervisory roles such as Member Services Coordinator or even branch into wellness program management within companies like Crunch Fitness.
Daily tasks often include greeting members, handling check-ins, updating accounts, addressing inquiries, and aiding membership sales efforts. Maintaining a welcoming front desk ambiance and resolving concerns swiftly are also pivotal to sustaining member satisfaction.
Crunch Fitness provides competitive hourly wages complemented by performance bonuses, health benefits for qualified employees, and 401(k) plans after tenure. Additionally, reps enjoy a complimentary gym membership and a vibrant, team-oriented workplace culture fostering career growth.
Crunch Fitness emphasizes growth by offering opportunities to learn through hands-on experience, collaborative team dynamics, and pathways to expand responsibilities. This supportive environment encourages reps to enhance their customer service and sales skills within the fitness industry.
In Covina, Member Services Representatives typically earn between $14 and $18 per hour, reflecting local cost of living and industry standards. Crunch Fitness offers competitive pay within this range, often supplemented by performance-based incentives.