NexlintoMember Services Representative
Company : Crunch Fitness
Location : Balch Springs, TX, 75180
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
While not always mandatory, certifications in customer service or fitness industry knowledge can enhance your profile in Balch Springs. Employers like Crunch Fitness value credentials that demonstrate communication skills and wellness awareness, giving candidates an edge in the competitive member services roles.
Balch Springs has a moderate demand for member service roles, especially in fitness centers due to growing wellness trends. Candidates with strong interpersonal skills and flexibility tend to stand out, although local competition increases during peak hiring seasons for gyms and recreational facilities.
Typical daily tasks include warmly greeting members, managing account inquiries, facilitating check-ins, promoting club amenities, and addressing member concerns. Multitasking efficiently amid a busy front desk environment is key to success in this customer-facing fitness role.
Absolutely. Starting as a Member Services Representative provides valuable experience in customer relations and operations, serving as a springboard to managerial or specialized roles in fitness clubs, sales, or wellness coaching, especially within expanding brands like Crunch Fitness.
Strong communication, problem-solving, and multitasking abilities are crucial. A positive, energetic demeanor paired with basic tech proficiency for membership systems uniquely positions a candidate to thrive in fast-paced environments like Crunch Fitness.
Crunch Fitness emphasizes a vibrant, team-focused culture with added perks like free gym membership and career growth opportunities. The role blends customer service with fitness passion, making it ideal for those who want to inspire community wellness while developing professionally.
Balch Springs' diverse member base means adapting communication styles and resolving varied concerns quickly. Crunch Fitness expects reps to balance energetic customer engagement with efficient administrative support in a lively gym setting, requiring flexibility and empathy.
In Balch Springs, Member Services Representatives generally earn between $12 and $16 per hour, influenced by experience and company scale. Crunch Fitness offers competitive hourly wages complemented by performance bonuses and benefits, enhancing overall compensation.
Yes, Crunch Fitness equips new Member Service Representatives with comprehensive training on their membership management systems, ensuring reps can confidently assist members with check-ins, account updates, and scheduling, which streamlines front desk operations.
Flexibility is integral to this role, with shifts spanning mornings, evenings, weekends, and holidays to match club hours. Crunch Fitness values adaptable team members who can maintain high service standards during peak and off-peak times.