NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bensenville, IL, 60106
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Bensenville, IL
Popular Searches for Member Services Representative
Frequently Asked Questions
Bensenville's fitness sector shows moderate demand for member services representatives, with Crunch Fitness actively expanding. Candidates with strong customer service skills and flexible availability tend to stand out, as local gyms prioritize engaging front desk staff to enhance member retention in this competitive suburban market.
While formal certifications aren't mandatory, familiarity with CPR or basic first aid can be advantageous in Bensenville’s fitness environment. Additionally, proficiency with membership management software is highly valued, reflecting local employers’ focus on efficient front desk operations and member safety.
Emphasizing interpersonal communication, problem-solving, and multitasking abilities can significantly boost career trajectories. These skills align with typical member services responsibilities and demonstrate readiness for advancement into supervisory or management roles within customer-focused organizations.
The day usually starts with greeting members and managing check-ins, swiftly handling inquiries via phone or email, promoting club offerings, and maintaining an organized front desk. Balancing customer interactions with administrative duties requires adaptability and a positive demeanor throughout all shifts.
Hourly wages for this position typically range between $14 and $18, influenced by experience and shift timing. Crunch Fitness complements base pay with performance bonuses and benefits, making the total compensation package competitive within the local fitness service market.
Crunch Fitness emphasizes a vibrant, team-oriented culture with growth opportunities and perks like free memberships. Their focus on community and energetic customer engagement sets their front desk roles apart, fostering a supportive environment for representatives passionate about fitness.
They prioritize candidates who are energetic, friendly, and adept at multitasking in a fast-paced atmosphere. Effective communication and a sincere passion for wellness help representatives embody the brand’s commitment to welcoming and retaining members.
Yes, flexibility is essential due to the club’s extended hours and peak member activity periods. Embracing varied shifts including mornings, evenings, weekends, and holidays is standard, aligning with the goal of providing consistent, friendly front desk support.
Handling diverse member concerns promptly and maintaining professionalism amidst busy periods are common challenges. Effective representatives use clear communication, empathy, and problem-solving to resolve issues, escalating only when necessary to ensure smooth club operations.
While both roles emphasize customer interaction, a Member Service Specialist often involves deeper engagement with membership sales or program promotion. Representatives focus more on front desk operations and immediate member assistance, making each role distinct in scope and responsibility.