NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lakewood, OH, 44107
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Lakewood's fitness industry is growing steadily, increasing demand for Member Services Representatives. Candidates often face moderate competition, especially with popular brands like Crunch Fitness nearby. Local job seekers with strong customer service skills and flexible schedules have an advantage in landing these positions.
While no strict certifications are mandatory, Ohio fitness clubs value CPR/First Aid training and familiarity with membership management software. Demonstrating strong communication and multitasking abilities enhances your appeal, especially in community-focused gyms like those in Lakewood.
Many begin by mastering member engagement and operational support, then advance into roles like Membership Sales Coordinator or Club Operations Manager. Developing leadership skills and sales acumen can open doors to higher-level positions within the fitness and wellness sector.
Top performers combine excellent interpersonal communication with problem-solving finesse. Being tech-savvy with scheduling platforms and maintaining a positive, energetic demeanor help manage busy front desk duties effectively in fast-paced fitness environments.
Days blend greeting members warmly, managing check-ins, answering inquiries, and promoting club amenities. Representatives juggle phone and email communications, support membership tours, and ensure the front desk remains organized, fostering an inviting atmosphere for all visitors.
Crunch Fitness emphasizes a high-energy, community-driven culture, encouraging representatives to inspire members beyond standard service. The role includes career growth opportunities, performance incentives, and access to a free gym membership, creating a motivating workplace unique to Crunch.
Yes, employees enjoy competitive hourly wages, potential bonuses, health benefits, and 401(k) options after tenure. A standout perk is complimentary access to Crunch Fitness facilities, fostering both personal wellness and professional engagement within a supportive team setting.
Member Services Representatives typically earn between $13 and $17 per hour in Lakewood, reflecting local market rates and the fitness industry's standards. Crunch Fitness offers competitive pay within this range, often supplemented with performance-based bonuses and incentives.
Crunch Fitness's energetic environment, employee perks like free gym access, and clear paths for career progression distinguish it. For candidates passionate about fitness and community impact, this role offers more than customer service—it’s a chance to grow within a dynamic brand.
They skillfully multitask by engaging warmly with members while managing check-ins, inquiries, and scheduling. Maintaining an organized front desk helps streamline operations, ensuring smooth day-to-day flow and exceptional member experiences in a bustling club atmosphere.