NexlintoMember Services Representative
Company : Crunch Fitness
Location : Fanwood, NJ, 07023
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Fanwood, NJ
Popular Searches for Member Services Representative
Frequently Asked Questions
At Crunch Fitness in Fanwood, the Member Services Representative blends customer enthusiasm with operational support in a vibrant, team-oriented environment. Unlike typical front desk roles, this position emphasizes community building and proactive member engagement, creating a dynamic pace that matches Crunch’s energetic brand and fitness culture.
Focus on your ability to multitask efficiently, communicate warmly, and solve problems quickly. Proficiency in basic computer systems and a genuine passion for fitness and wellness will also set you apart, especially since this role requires balancing member interactions with administrative duties in a fast-paced setting.
Yes, Crunch Fitness encourages growth by offering pathways into management and specialized club operations roles. Starting as a Member Services Representative can lead to positions like Membership Sales Coordinator or Club Manager, especially for those who demonstrate leadership and a strong commitment to member satisfaction.
In Fanwood, NJ, Member Services Representatives usually earn between $15 and $20 per hour, depending on experience and hours worked. Crunch Fitness supplements base pay with performance bonuses and offers perks like free gym membership, which enhances overall compensation value.
Fanwood’s community-driven culture means representatives often balance high member expectations with personalized service. The challenge lies in maintaining fast, efficient check-ins while fostering warm, individualized interactions to keep retention high amidst local competition.
The demand for customer-focused fitness roles in Fanwood is steady, with several gyms vying for talent. Crunch Fitness stands out by offering a lively work atmosphere and career development, which helps attract candidates who value both community and professional growth.
Crunch Fitness emphasizes an energetic, supportive environment where Member Services Representatives act as community ambassadors. Beyond administrative tasks, the role actively involves promoting club programs and inspiring members, which creates a more engaging and rewarding daily experience.
They provide a warm welcome, resolve issues swiftly, and inform members about club amenities and programs. By maintaining a friendly front desk and supporting sales efforts, they play a crucial role in fostering member satisfaction and loyalty.
Strong interpersonal communication, a positive attitude, and adaptability are key. Representatives must handle diverse member needs with empathy and professionalism while managing multiple tasks under pressure, reflecting Crunch Fitness’s vibrant and member-centric culture.
Absolutely, beyond competitive hourly wages, employees can earn bonuses based on performance, enjoy health benefits if eligible, participate in a 401(k) plan after some tenure, and receive complimentary gym memberships, which enhance both their professional and personal wellness.