NexlintoMember Services Representative
Company : Crunch Fitness
Location : Delano, MN, 55328
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, team-oriented atmosphere where Member Services Representatives not only assist members but also inspire fitness journeys. In Delano, this role blends customer service with community engagement, reflecting local wellness trends and a fast-paced environment unique to the club’s culture.
Success in this role hinges on strong interpersonal skills, adaptability to a bustling gym setting, and genuine enthusiasm for health and wellness. Locals appreciate representatives who balance efficiency with warmth, fostering lasting connections that mirror Delano’s close-knit community vibe.
Starting as a Member Services Representative opens doors to roles in membership management, fitness program coordination, or sales leadership. Crunch Fitness supports career growth, particularly for those passionate about member engagement and operational excellence in community fitness settings.
Delano’s job market for member service positions is moderately competitive with steady demand, driven by local gym memberships increasing. Candidates who highlight fitness enthusiasm and multitasking abilities tend to stand out among applicants in this regional sector.
Delano offers manageable commutes with accessible routes to Crunch Fitness locations. Prospective employees often consider proximity and peak traffic times, ensuring timely arrival for shifts spanning mornings, evenings, and weekends, which are common for this role.
Representatives act as the welcoming face of the club, enhancing first impressions and guiding members through services. Their communication and problem-solving efforts directly influence member satisfaction and retention, pivotal in Crunch Fitness’s community-focused mission.
Beyond competitive hourly wages, Crunch Fitness provides performance bonuses, health benefits, and free gym membership, fostering employee wellness. The supportive, energetic environment encourages growth and camaraderie, making the role rewarding beyond typical customer service jobs.
In Delano, Member Services Representatives generally earn between $13 and $17 per hour, with Crunch Fitness offering competitive wages supplemented by performance incentives. This aligns with regional standards, reflecting the role’s customer service demands and fitness industry focus.
Training at Crunch Fitness covers front desk operations, member interaction protocols, and use of scheduling systems. This equips representatives with the skills to manage diverse inquiries efficiently while embodying the brand’s energetic and welcoming ethos.
Handling simultaneous check-ins, addressing member concerns swiftly, and maintaining a positive demeanor during busy periods are common challenges. Effective multitasking and communication skills help representatives sustain smooth operations in a high-energy fitness environment.