NexlintoMember Services Representative
Company : Crunch Fitness
Location : New Orleans, LA, 70123
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In a lively fitness hub like Crunch Fitness in New Orleans, mornings and evenings tend to be the busiest times for Member Services Representatives. Expect a dynamic environment managing member check-ins, inquiries, and membership tours when the club is most active, requiring swift multitasking and upbeat energy.
Given New Orleans' vibrant culture, a Member Services Representative at Crunch Fitness should combine strong interpersonal skills with genuine warmth and enthusiasm. Embracing the city’s community spirit helps in building rapport with members, enhancing their overall fitness experience while supporting the club’s energetic atmosphere.
While certifications aren’t always mandatory, New Orleans employers often value customer service training and familiarity with front desk software. Additional courses in conflict resolution or wellness coaching can give candidates a competitive edge in fitness clubs like Crunch Fitness.
Member Services Representatives often progress to supervisory or management roles, such as Member Services Manager or Director of Member Services. Gaining experience in membership sales, team collaboration, and operational knowledge at Crunch Fitness can open doors to leadership positions within the fitness industry.
Crunch Fitness equips its Member Services Representatives with clear protocols for escalating issues and fosters a supportive team environment. Training emphasizes professional communication and problem-solving, ensuring members’ concerns are addressed promptly while maintaining a positive club atmosphere.
Member Services Representatives in New Orleans typically earn between $13 and $17 per hour, reflecting the local cost of living. Crunch Fitness offers competitive hourly wages complemented by performance bonuses, aligning well with regional standards in the fitness sector.
A typical day includes greeting members, managing check-ins, updating accounts, and promoting club amenities. The role demands multitasking between front desk duties and membership sales support, all within a fast-paced, community-focused gym environment that keeps the energy high.
Crunch Fitness combines a lively, team-oriented culture with performance incentives and a free membership benefit. This creates a unique environment where Member Services Representatives are not only front desk staff but also ambassadors for an expanding national brand dedicated to fitness and community.
Beyond customer service, adaptability in scheduling systems, conflict resolution skills, and genuine enthusiasm for fitness stand out. These capabilities enable representatives to engage members effectively and contribute positively to the club’s vibrant environment.
New Orleans’ growing health and wellness sector has increased demand for front-line fitness roles. Crunch Fitness benefits from this trend by actively recruiting energetic Member Services Representatives, although competition remains steady due to the city’s attractive job market for service-oriented positions.