NexlintoMember Services Representative
Company : Crunch Fitness
Location : Rockford, MI, 49351
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant team culture and member engagement, making the Member Services Representative role at Rockford, MI uniquely centered on fostering community spirit alongside handling front desk duties. Unlike some clubs, this position offers direct involvement with membership sales and club promotions, enhancing career growth in a fitness-focused environment.
By delivering warm greetings, efficiently managing member accounts, and promoting club amenities, a Member Services Representative at Crunch Fitness directly boosts member satisfaction and retention. Their role in scheduling tours and supporting sales efforts plays a critical part in expanding the membership base and strengthening community ties.
Strong multitasking abilities, polished communication, and a proactive approach to problem-solving are essential. Comfort with scheduling software and a genuine passion for fitness create a seamless member experience, helping representatives thrive amid high activity levels and diverse member needs.
Rockford's growing fitness market has increased demand for customer-focused roles, including Member Services Representatives. Seasonal fluctuations affect hiring, with summer months typically seeing more openings due to higher gym traffic and community wellness initiatives.
Rockford offers manageable traffic flows, but rush hours near major routes can slightly extend commute times. Many employees find flexible scheduling at Crunch Fitness helps avoid peak traffic, balancing work hours with local transit options and parking availability.
The hourly wage for this role in Rockford typically ranges from $13 to $17, with Crunch Fitness offering competitive pay supplemented by performance bonuses. Additional perks like a free membership and health benefits enhance total compensation, making it attractive within the regional market.
Starting here opens doors to roles like Member Service Coordinator or Manager, leveraging hands-on experience with customer relations and club operations. Crunch Fitness supports career advancement through training and mentoring, ideal for those passionate about fitness and leadership development.
Yes, employees gain access to tailored onboarding programs and user-friendly membership management systems. These tools streamline account updates, scheduling, and issue resolution, enabling representatives to maintain professional, efficient service consistent with Crunch Fitness standards.
This position blends traditional customer service with fitness industry nuances, involving active member engagement and promoting wellness programs. The dynamic environment fosters energetic interactions, requiring adaptability and enthusiasm beyond typical desk-based roles.
Apart from competitive wages, Crunch Fitness provides free gym memberships, performance bonuses, and a vibrant team atmosphere. Such benefits support both personal fitness goals and professional satisfaction, creating a balanced work-life experience in Rockford's fitness sector.