NexlintoMember Services Representative
Company : Crunch Fitness
Location : Lombard, IL, 60148
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Lombard's fitness sector shows steady demand for Member Services Representatives, especially at expanding gyms like Crunch Fitness. Competition is moderate, with employers valuing energetic, customer-oriented candidates who can multitask efficiently in fast-paced settings.
While no strict certifications are mandated, familiarity with membership management software and CPR certification can enhance a Member Services Representative's profile in Lombard. Employers appreciate candidates demonstrating strong communication, problem-solving, and a genuine passion for wellness.
Handling simultaneous member check-ins, resolving unexpected concerns promptly, and promoting club amenities while maintaining a welcoming atmosphere are common daily challenges. This role demands quick thinking, multitasking, and energetic interpersonal skills to thrive.
Starting here, one can advance to supervisory roles such as Member Services Manager or Club Operations Coordinator. Developing sales skills, leadership abilities, and comprehensive knowledge of club offerings often paves the way for upward mobility within fitness organizations.
Crunch Fitness values representatives who bring vibrant energy and foster community spirit, not just routine customer service. Embracing the brand’s dynamic culture, being proactive in member engagement, and supporting team-driven goals set candidates apart.
At Crunch Fitness, Member Services Representatives are pivotal in creating positive first impressions and strengthening member loyalty. They act as ambassadors, promoting programs and ensuring smooth daily operations, which directly influences member satisfaction and retention.
Hourly pay usually ranges from $13 to $17 depending on experience and shift timings. Many gyms, including Crunch Fitness, supplement wages with performance bonuses and offer perks like free memberships, making the overall compensation package attractive.
Recruiters prioritize excellent communication, adaptability in fast-paced environments, basic tech proficiency with scheduling systems, and a genuine enthusiasm for fitness and community engagement. Strong conflict resolution and multitasking abilities are also highly valued.
Unlike banking or public service roles focused heavily on transactional tasks, this position emphasizes building personal connections, promoting wellness programs, and contributing to a vibrant club atmosphere. The fitness industry demands a more energetic and community-focused approach.
Yes, flexibility is key since gyms operate beyond standard hours. Candidates should expect to work mornings, evenings, weekends, and holidays. This scheduling variety caters to member needs and supports a well-rounded, team-based work environment.