NexlintoMember Services Representative
Company : Crunch Fitness
Location : Garland, TX, 75040
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Garland, TX shows moderate demand for Member Services Representatives, with growing fitness centers boosting job openings. Candidates with strong interpersonal skills and flexibility stand out, as local employers seek energetic individuals to enhance member experiences in this community-focused market.
Garland's traffic patterns can affect morning and evening commutes, especially near major highways. Prospective Member Services Representatives often consider proximity to clubs like Crunch Fitness to minimize travel stress and maintain punctuality for dynamic front desk roles.
Besides basic computer literacy and multitasking abilities, a passion for wellness and customer engagement resonates well locally. Certifications in CPR or fitness-related fields can differentiate candidates aiming for roles at places like Crunch Fitness, where member interaction is key.
This role actively supports sales by informing potential members about club amenities and scheduling tours. A persuasive yet friendly approach enhances conversion rates, making Member Services Representatives pivotal in expanding Crunch Fitness’s customer base.
Starting at the front desk offers exposure to club operations and team collaboration, opening pathways to managerial or specialized member service roles. Crunch Fitness encourages growth, making it ideal for reps aiming to deepen their fitness industry expertise.
Daily tasks blend welcoming members, managing check-ins, responding to diverse inquiries, and resolving issues swiftly. Balancing these while maintaining a vibrant, organized front desk requires adaptability and a customer-first mindset unique to Crunch’s energetic atmosphere.
Typically, hourly wages for Member Services Representatives in Garland fall between $12 to $16, depending on experience and shift timing. Crunch Fitness supplements this with performance bonuses and benefits, making the total compensation competitive within the local fitness job market.
Crunch Fitness emphasizes a fun, team-driven culture and offers free memberships, fostering both professional growth and personal wellness. Their commitment to community engagement makes it a standout choice for reps who value an energetic and supportive workplace.
At Crunch Fitness, reps act as the club's welcoming face, focusing on personalized interactions and promoting unique programs. This approach exceeds standard front desk duties by building lasting relationships that encourage member loyalty.