NexlintoMember Services Representative
Company : Crunch Fitness
Location : Conshohocken, PA, 19429
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Excelling as a Member Services Representative in Conshohocken requires stellar interpersonal communication, multitasking under pressure, and a genuine enthusiasm for fitness. Familiarity with membership management software and adept problem-solving abilities also significantly enhance member satisfaction in this dynamic environment.
Progression often involves developing leadership skills, gaining sales expertise, and deepening industry knowledge. Many move into management roles or specialized fitness program coordination, leveraging their front-line experience to support broader club operations and member engagement strategies.
Managing fluctuating member inquiries, balancing administrative duties with customer interaction, and swiftly resolving concerns are common hurdles. Representatives must maintain a welcoming atmosphere while handling the fast pace of check-ins, membership updates, and promotional activities.
Positions often require adaptability, with shifts spanning mornings, evenings, weekends, and holidays. This flexibility ensures continuous front desk coverage, catering to diverse member availability while offering candidates various scheduling options.
Conshohocken's growing fitness scene creates steady openings, though Philadelphia's larger market offers more roles but also greater competition. Candidates benefit from tailoring applications to local club cultures and highlighting community engagement to stand out regionally.
Beyond competitive hourly wages and performance bonuses, Crunch Fitness grants free gym memberships and fosters an energetic team culture. Access to health benefits and potential 401(k) eligibility also supports employees' long-term wellbeing and financial stability.
Yes, representatives utilize membership management platforms to handle check-ins, account updates, and scheduling. This tech-savvy approach ensures efficient service delivery while allowing staff to focus on personalized member engagement.
Hourly compensation typically ranges from $13 to $17, influenced by experience and shift timings. Additional incentives and bonuses tied to performance can further increase overall earnings in this customer service-centric role.
Crunch Fitness emphasizes collaborative teamwork and career development within a vibrant fitness community. Employees are encouraged to build relationships, share positive energy, and pursue advancement opportunities in a brand experiencing rapid expansion.
Crunch Fitness distinguishes itself by combining a high-energy atmosphere with a strong focus on member connection and wellness passion. Its performance-based bonuses and inclusive team environment create a uniquely motivating workplace compared to standard front desk roles.