NexlintoMember Services Representative
Company : Crunch Fitness
Location : Boise, ID, 83701
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Boise's growing fitness industry has increased demand for Member Services Representatives. While competition exists, clubs like Crunch Fitness seek energetic candidates with strong interpersonal skills, making it a promising area for those passionate about fitness and customer engagement to find rewarding opportunities.
Though no strict certifications are required, familiarity with membership management software and CPR or first aid training is valued in Boise's fitness clubs. Demonstrating excellent communication and problem-solving skills can significantly boost a candidate’s appeal in this local job market.
Expect a dynamic mix of greeting members, managing check-ins, resolving inquiries, promoting club services, and maintaining front desk operations. The role demands multitasking and a friendly demeanor to ensure each visitor feels valued and supported throughout their fitness journey.
Strong communication, conflict resolution, and sales aptitude are crucial. Mastery in using scheduling and membership systems also helps, alongside adaptability to varied shifts. These competencies open pathways toward supervisory or management roles within fitness organizations.
In Boise, Member Services Representatives typically earn between $13 and $17 per hour, influenced by experience and company size. Crunch Fitness offers competitive hourly pay complemented by performance bonuses and benefits, aligning well with the local industry standards.
Crunch Fitness fosters professional development through ongoing training, performance incentives, and internal promotion opportunities. Members in this role gain hands-on experience in customer engagement while being part of a vibrant team that encourages advancement within the expanding fitness brand.
Beyond competitive pay, Crunch Fitness provides free gym memberships, a lively team culture, and health benefits for eligible staff. This blend of wellness perks and professional incentives creates a motivating workplace tailored to fitness enthusiasts.
Crunch Fitness emphasizes community and energy, expecting representatives to act as club ambassadors who inspire members. The role combines customer service with fitness passion, offering a more engaging and supportive environment than conventional front desk jobs.
Yes, the position requires availability across mornings, evenings, weekends, and holidays to meet club needs. This flexibility benefits candidates seeking varied schedules or balancing other commitments while gaining experience in a dynamic fitness setting.
Handling high member volumes during peak hours and managing diverse inquiries quickly can be demanding. Success depends on maintaining a positive attitude, resolving issues efficiently, and balancing multiple tasks without compromising member satisfaction.