NexlintoMember Services Representative
Company : Crunch Fitness
Location : Maywood, CA, 90270
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Thriving in a busy fitness club requires multitasking and strong communication skills. A Member Services Representative here balances member check-ins, inquiries, and promotional efforts smoothly, ensuring each guest feels valued while maintaining an organized front desk amidst constant activity.
Starting as a Member Services Representative offers a solid foundation in customer engagement and club operations. Growth paths often lead to managerial roles or specialized positions like membership sales or wellness coordination, especially when combining fitness passion with skill development.
Applicants should emphasize strong interpersonal communication, problem-solving aptitude, and adaptability to shift work. Familiarity with membership software and a positive, energetic demeanor resonates well with employers in the competitive Maywood fitness sector.
Crunch Fitness emphasizes a vibrant, team-oriented culture and offers unique perks like free gym membership and performance bonuses. This creates a workplace where member care blends with career growth opportunities unmatched by some local competitors.
Crunch Fitness provides comprehensive training on club amenities and customer interaction standards, fostering a welcoming atmosphere. The collaborative environment encourages reps to resolve concerns proactively and promote programs that enhance member satisfaction.
Hourly rates for this role in Maywood generally range from $14 to $18, with additional income possible through performance-based bonuses. Compensation reflects the blend of customer service expertise and operational support expected at Crunch Fitness.
Maywood's growing fitness scene drives steady demand for customer-focused roles, though competition remains moderate. Employers often seek candidates flexible with schedules and passionate about wellness, mirroring the community's health-conscious lifestyle.
During busy periods, reps juggle high member traffic and inquiries simultaneously. Effective time management, maintaining calm under pressure, and clear communication are essential to keeping front desk operations seamless and members satisfied.